Salma Shaikheldin
Fort Worth,TX
Summary
Results-driven Supply Chain Specialist with expertise in demand forecasting and inventory management at Verizon. Proven track record in optimizing processes and enhancing supplier negotiations, leading to improved operational efficiency. Strong analytical skills complemented by a commitment to continuous improvement and compliance management, ensuring timely delivery and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply Chain Specialist - Order Management and Inventory
Verizon
Fort Worth, TX
04.2025 - Current
- Manage end-to-end order fulfillment processes to ensure timely and accurate delivery of products and services.
- Collaborate with procurement, logistics, and warehouse teams to maintain optimal inventory levels and minimize stockouts.
- Responsible for the investigation and resolution of carrier shipping or warehouse related issues to prevent negative customer experiences.
- Collaborative engagement with 3rd party warehouses, carriers, 3PLs and DHL and GXO and internal partners.
- Support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) / Clarizen tickets to check order status and working with Investigation and Finance team.
- Use SAP and research customer information, inventory, and billing in order to analysis customer data before processing customer payment.
- Utilize SAP and other ERP systems to monitor inventory, track orders, and resolve discrepancies effectively.
- Analyze order patterns and inventory data to forecast demand and recommend inventory adjustments.
Boeing Company
Dallas
02.2024 - 01.2025
- Manage and optimize delivery schedule of purchase order for airline customer and kitting assembly.
- Sourcing various vendors for aftermarket repair services for airline customers. Participating in the proposal process, price negotiations, managing lead times, and overseeing contract execution.
- Responsible for supply and demand process, improving delivery schedule and expedite orders to meet customer demand requirement.
- Partner with Asset management team, Procurement agent, and Suppliers, through CRM system to resolve service request of pending orders. And support burn down activities for PO backlog / shortages.
- Proactively analyses quality reports ensured adherence to internal and external audit requirements and applied best practices in quality management standards for procurement and sourcing activities.
- Perform customer order management for post award activities, including order processing, issue resolution and supplier communications.
- Work closely with Procurement analyst, Supplier management Transactional team and Asset management and provide updates on order status, delivery dates and supplier constraints.
- Analyzes customer data for spare parts Mill Test Certificates for items subject to the restriction, facilitates responses, and resolves customer request.
- Facilitated the resolution of previous audit findings, backlogs, and conducted root cause analyses, while following up on action plans, risks, and improvement opportunities for supply chain procurement.
- Conducted audits of supplier purchase contracts/orders (PC/PO), supplier profiles, and product certifications to verify compliance with export controls, FAR, D-FAR, Russian sanctions, and Boeing requirements.
- Identified sourcing risks and implemented timely and effective mitigation strategies to resolve issues.
- Design and maintain process documentation that ensures compliance with industry regulation and reduce audit finding.
Supply Chain Analyst
Samsung Electronics America
Plano, TX
02.2021 - 08.2023
- Led daily materials replenishment, inventory planning, and purchase orders fulfillment for IM Repair Operations.
- Manage forecasting and inventory levels planning. Day-to-day data collection, data cleaning, sorting, updating main replenishment file with current inventory on hand at different warehouses and generate reports on quantity needed on weekly basis and upcoming shortages.
- Responsible of customer orders throughout their lifecycle, place orders, handling order changes, expedites, returns, and inquiries.
- Responsible for implementation of business-critical information systems solutions to improve processes and inventory integrity, to reduce costs and to increase operating efficiency.
- Collaborate with all Customer support channels to forecast initial purchase order and allocation quantities for raw materials and ENR inventory to support new product launches.
- Identified root causes for process improvements to enhance raw materials, backlogs, and finished goods availability.
- Worked cross-functionally with the planning, product management, logistics, and shipping teams to ensure seamless information flow between all supply chain enterprises.
- Generate Excel reports to managed shortage and material replenishment risks, updated Excel metrics files, consumption data, communicated shortage Excel lists and share it with planning team and vendors.
- Provides transition management support and modelling throughout the lifecycle stages of the product (NPI, E&O, EOL, parts constraints, repair volume migration).
- Monitored supply chain KPIs, analysis data related to the demand planning process to mitigate material supply risks and improve stock availability.
Procurement Compliance Specialist
Bell Flight
Dallas, TX
03.2019 - 02.2021
- Supported the contract management team by drafting unique requests for Purchase Orders (POs), Proposals (RFPs), Request for Quotes (RFQs), Invitation for Bids , and conducting lead time and price analyses.
- Facilitated contract negotiations terms and conditions, to optimize quality, price, and performance for maximum value.
- Ensured adherence to budgets, schedules, work plans, and performance requirements.
- Reviewed small-dollar purchase orders (POs) to streamline the purchasing process, ensuring compliance with regulatory, government, Workbook standards, and Bell policies and procedures.
- Addressed findings and systemic issues with buyers, initiating corrections, process improvements, and changes, as necessary.
- Monitored the mailbox for Supplier Annual Certification and Proprietary Information Agreement (PIA) approval processes.
- Assisted in preparing for CPSR audits, including reviewing documentation, data retrieval, reviewing supplier records from SAP Ariba to MRP SAP, and resolving previous audit findings.
Education
M. Sc. - Business Administration-Supply Chain Management
University of Texas at Dallas
Dallas, TX01.2020
Bachelor's - Business Administration
Project Management Training -
University of Texas at Dallas
Dallas, TXSkills
- Lean and Six Sigma
- Demand forecasting
- Vendor negotiation
- Product lifecycle management
- Inventory management
- Sourcing and supplier management
- Project management
- Quality management system
- Analytical skills
- Microsoft Office Suite
- Process improvement
- Root cause analysis
- Process mapping
- SAP BusinessObjects
- Data visualization with Tableau
- Material requirements planning
- Problem solving
- Compliance management
- Materials management
Certification
ISO 9001 Lead Auditor, IRCA
Timeline
Supply Chain Specialist - Order Management and Inventory
Verizon
04.2025 - Current
Boeing Company
02.2024 - 01.2025
Supply Chain Analyst
Samsung Electronics America
02.2021 - 08.2023
Procurement Compliance Specialist
Bell Flight
03.2019 - 02.2021
M. Sc. - Business Administration-Supply Chain Management
University of Texas at Dallas
Bachelor's - Business Administration
Project Management Training -
University of Texas at Dallas