Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Salma Solis

Bakersfield,CA

Summary

Dynamic leader with extensive experience at Coach Outlet, excelling in team management and customer service. Proven track record in enhancing employee retention and improving customer satisfaction through effective training and mentoring. Skilled in complex problem-solving and task delegation, driving high-quality results in fast-paced environment.


Overview

7
7
years of professional experience

Work History

Acting Lead Supervisor on and Off Past Three Year

Coach Outlet
10.2022 - Current
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Defined clear targets and objectives and communicated to other team members.

Visual Merchandiser

Coach Outlet
06.2021 - Current
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Trained new staff on visual merchandising standards and practices, ensuring brand consistency across all departments.

Sales Associate

Coach Outlet
02.2020 - Current
  • Answered customer questions about merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Cashier

Coach Outlet
10.2018 - 02.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Bakersfield High School
Bakersfield, CA

Skills

  • Team management
  • Task delegation
  • Complex Problem-solving
  • Training and mentoring
  • Goal oriented
  • Policy enforcement
  • Customer service
  • Attention to detail
  • Team building

Languages

Spanish
Native or Bilingual

Timeline

Acting Lead Supervisor on and Off Past Three Year

Coach Outlet
10.2022 - Current

Visual Merchandiser

Coach Outlet
06.2021 - Current

Sales Associate

Coach Outlet
02.2020 - Current

Cashier

Coach Outlet
10.2018 - 02.2020

Bakersfield High School

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Salma Solis