Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Salma Valadez

Cicero,IL

Summary

Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options. Licensed Embalmer with cosmetology background working with funeral homes to provide caring, quality services to grieving families. Organized, detail-oriented and personable. Willing to work flexible schedule. Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Funeral Director and Embalmer

Sagrada Familia Funeral Home
Burbank, IL
06.2022 - Current
  • Funeral service experience of 4 years.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Performed embalming procedures and updated case study reports.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Completed death certificates, burial permits and other legal documents for families.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Helped families select funeral and burial details from range of available options.
  • Improved appearance of remains with use of cosmetics.
  • Assisted clients with pre-arranging funeral services.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Managed timing of floral deliveries for multiple services per day.
  • Embalmed human remains to slow decomposition.

Funeral Director and Embalmer

Woodlawn Funeral, Cemetery & Cremation
Forest Park, IL
09.2019 - 06.2022
  • Funeral experience of 4 years.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Performed embalming procedures and updated case study reports.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Completed death certificates, burial permits and other legal documents for families.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Worked with cemeteries to schedule grave opening and closing.
  • Helped families select funeral and burial details from range of available options.
  • Improved appearance of remains with use of cosmetics.
  • Assisted clients with pre-arranging funeral services.
  • Coordinated transportation of remains between medical facilities, funeral home and burial locations.
  • Managed timing of floral deliveries for multiple services per day.
  • Embalmed human remains to slow decomposition.

Funeral Director's Assistant

Woodlawn Funeral, Cemetery & Cremation
Forest City, IL
05.2018 - 09.2019
  • Funeral service experience of 4 years.
  • Cosmetically enhanced deceased with care and according to specific family requests.
  • Prepared obituaries for newspapers and online publications after extensive consultation with family members.
  • Supported cremator with operation of equipment and packaging of cremated remains.
  • Acquired burial permits and registered deaths with proper authorities.
  • Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
  • Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
  • Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
  • Acted as pallbearer during wake, funeral and burial process.
  • Loaded and operated hearses to transport caskets cautiously.
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Performed embalming procedures and updated case study reports.
  • Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Communicated with insurance companies to secure death benefits for payment of services.

Hostess

Yia Yia's Pancake House And Restaurant
North Riverside, IL
05.2016 - 05.2018
  • Hosting and customer service of 2 years.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Checked and restocked server areas and organized and got change for front counter.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Managed event contracts, estimates, event profiles and post-event summaries.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used Clover to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Watched dining area staff to evaluate server loads and calculate accurate wait times
  • Assisted managers with quickly resolving service- and food-related issues
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Used cash registers and credit card machines to cash out customers
  • Collaborated with kitchen to inform customers of wait times and answer questions about food
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Answered customer questions about hours, seating and menu information
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Informed servers of newly seated parties for speedy service
  • Documented reservations and communicated changes to guests

Education

Certified Nurse Assistant - Nursing Assistance

Triton College
River Grove, IL
08.2022

Associate of Applied Science - Mortuary Science

Worsham College
Wheeling, IL
09.2020

No Degree - General Studies

Morton College
Cicero, IL
08.2019

High School Diploma -

Morton East High School
Cicero, IL
05.2018

Skills

  • Proper Phone Etiquette
  • Community Assistance Knowledge
  • Reading Comprehension
  • Active Listening
  • Payment Collection
  • Client Service

Certification

  • Certified Nursing Assistant
  • CPR Certified
  • Funeral Director
  • Embalmer
  • Crematory Operator

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Funeral Director and Embalmer

Sagrada Familia Funeral Home
06.2022 - Current

Funeral Director and Embalmer

Woodlawn Funeral, Cemetery & Cremation
09.2019 - 06.2022

Funeral Director's Assistant

Woodlawn Funeral, Cemetery & Cremation
05.2018 - 09.2019

Hostess

Yia Yia's Pancake House And Restaurant
05.2016 - 05.2018

Certified Nurse Assistant - Nursing Assistance

Triton College

Associate of Applied Science - Mortuary Science

Worsham College

No Degree - General Studies

Morton College

High School Diploma -

Morton East High School

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