Salma Valdez
Dallas,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at Taqueria-Texaco and Banh Shop, showcasing my expertise in complaint resolution and time management. Leveraging team collaboration and efficient service, I significantly contributed to improving service quality and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier and Line Cook
Taqueria-Texaco
Dallas, Texas
02.2022 - 08.2025
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Front Line Cook
Banh Shop
Dallas, TX
02.2024 - 01.2025
- Ensured that all foods were stored at the appropriate temperature levels in accordance with health regulations.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Responded quickly and efficiently to customer requests or complaints regarding food quality or service issues.
- Set up and performed initial prep work for soups, sauces and salads.
- Replenished food items from inventory and rotated ingredients.
- Performed workstation prep prior to shift start.
- Followed company policies regarding portion control and waste management procedures.
- Received and stored food and supplies.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Washed and peeled ingredients to prepare for different meals and recipes.
Education
High School Diploma -
CBTIS 89
Durango, Mexico07-2022
Skills
- Team collaboration
- Empathy and patience
- Conflict resolution
- Basic math
- Time management skills
- Customer service
- Complaint resolution
- Upselling techniques
- Clear communication
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Front Line Cook
Banh Shop
02.2024 - 01.2025
Cashier and Line Cook
Taqueria-Texaco
02.2022 - 08.2025
High School Diploma -
CBTIS 89