Salma Valdovinos
Lamont,CA
Summary
Dynamic Shift Leader with a proven track record at Carl's Jr for enhancing team performance and customer satisfaction through expert training and conflict resolution. Excelled in multitasking and staff motivation, boosting sales through superior service and upselling techniques. Skilled in maintaining operational efficiency and safety, embodying professionalism and reliability.
Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Shift Leader
Carl's Jr
09.2017 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Accounting
Bakersfield Adult School
501 Mt Vernon Ave Bakersfield Ca05-2025
High School Diploma -
Arvin High School
900 Varsity Rd05-2019
Skills
- Customer service focus
- Team motivation
- Staff education and training
- Daily workflows
- Sales expertise
- Shift leadership
- Shift checklists
- Team Leadership
- Multitasking Abilities
- Conflict Resolution
- Reliability
- Professionalism
Languages
Spanish
Full Professional
Timeline
Shift Leader
Carl's Jr
09.2017 - 08.2021
Accounting
Bakersfield Adult School
High School Diploma -
Arvin High School
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