SALMA DEDE AKUNOR
San Francisco,CA
Summary
Seeking an innovative and a challenging position which will maximize opportunities to implement my knowledge and full utilization of any capabilities that will not only enrich my skills and satisfy my urge for learning but also lead to overall development of an organization.
Professional Skills: Excellent knowledge in administrative work Ability to work efficiently and effectively with minimum supervision. Ability to work under pressure and meet deadlines Management and leadership skills Fast learner Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance and detail-oriented approaches.
Overview
12
12
years of professional experience
Work History
Practice Coordinator II
UCSF
02.2024 - Current
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Used electronic medical record system, resulting in more accurate documentation of patient care.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Daily practice operations to optimize appointment scheduling, patient records management.
- Developed close working relationships with front office staff.
- Communicated closely with patients, ensuring medical information was kept private.
National Service Personnel
Ministry of Gender, Accra Regional Hospital
06.2019 - 10.2019
- Children and social protection, Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Processed payments and documented account changes for financial accuracy and transparency
- Streamlined processing procedures for various financial and employee documents to improve traceability.
Website Manager
MiPromo Media
05.2013 - 06.2015
- Helped clients develop website portals and social media pages to promote businesses
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Research Assistant
AC Nielson
03.2013 - 07.2013
- Wrote and edited data collection forms and questionnaires
- Evaluated potential subject participants to assess suitability for planned studies
- Planned, modified and executed research techniques, procedures and tests
Office Manager
Saka Homes
06.2012 - 01.2013
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Arranged corporate and office conferences for company employees and guests.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
B.Sc. - Administration, Marketing
Ghana Institute of Management and Public
Accra, Ghana07.2019
HND (Higher National Diploma) - Marketing
Accra Technical University
Accra, Ghana12.2015
DBS (Diploma of Business Study) - Management
Accra Polytechnic
05.2012
Diploma - Computer Software And Media Applications(ITQP)
IPMC
Graphic Road Accra Ghana 01.2009
Skills
- COMPUTER SKILLS
- Proficient in
- Use of Microsoft Excel
- Proficient in use of Microsoft Word
- Proficient in PowerPoint Presentation
- Administrative and Office Support
- Google Docs
Timeline
Practice Coordinator II
UCSF
02.2024 - Current
National Service Personnel
Ministry of Gender, Accra Regional Hospital
06.2019 - 10.2019
Website Manager
MiPromo Media
05.2013 - 06.2015
Research Assistant
AC Nielson
03.2013 - 07.2013
Office Manager
Saka Homes
06.2012 - 01.2013
B.Sc. - Administration, Marketing
Ghana Institute of Management and Public
HND (Higher National Diploma) - Marketing
Accra Technical University
DBS (Diploma of Business Study) - Management
Accra Polytechnic
Diploma - Computer Software And Media Applications(ITQP)
IPMC
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