Salman Ahmed

•Planned and managed aircraft load to ensure optimal weight distribution and safety.

•Monitored and adjusted aircraft weight and balance according to flight plans and safety regulations.

•Used Native Sabre for checking flight bookings, verifying flight releases, and restricting flights when overweight.

• Coordinated with ground staff and flight crews to ensure accurate and efficient load handling.

•Ensured all loading procedures adhered to safety standards and regulatory requirements.

•Implemented process improvements to enhance operational efficiency and accuracy.

•Managed customer service and operations for Qatar Airways and Air France.

•Trained personnel in using the Altea system for check-ins and operations.

• Conducted training for new hires across all airlines under Worldwide Flight Services that use Altea.

•Earned numerous certifications and achieved significant milestones throughout the tenure.

•Provided leadership and support to ensure high-quality service and operational efficiency.

•Implemented process improvements to enhance customer service and operational workflows.

•Verified passports, visas, and other international travel documents to ensure compliance with destination country requirements.

• Managed and resolved issues with difficult travel documents, such as multiple-entry visas, travel bans, and emergency travel documents.

•Stayed updated with international travel regulations and ensured all passenger documents met the required standards.

•Guided passengers through the process of obtaining necessary travel documents and provided support for those with complex travel needs.

•Liaised with immigration authorities and consulates to resolve document-related issues and ensure smooth passenger processing.

• Provided exceptional service, resolving passenger inquiries and issues.

• Assisted with check-ins, boarding passes, and travel document verification.

• Ensured timely boarding and deplaning with ground staff and flight crews.

• Addressed and resolved passenger complaints professionally.

• Handled ticket changes, cancellations, and rebookings.

• Assisted with baggage claims and tracked lost luggage.

• Maintained up-to-date knowledge of airline policies and safety regulations.

• Worked with team members to ensure smooth operations.

• Interacted effectively with a diverse passenger base.