Salman Moursi
Jersey City,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Auto Mechanic Assistant
Al Arabia Car Care Center
06.2017 - 12.2019
- Optimized workflow by managing multiple tasks simultaneously without sacrificing quality or accuracy in repairs.
- Performed thorough inspections on incoming vehicles to identify necessary repairs or maintenance needs.
- Reduced downtime between jobs by swiftly preparing workstations with required tools and equipment for upcoming tasks.
- Provided exceptional customer service by answering questions about repair processes and offering recommendations for preventative maintenance.
Customer Service Manager
Al Arabia Car Care Center
05.2017 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BBA - International Business Management
University of Wisconsin - Stout
Menomonie, WI2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Guest Services
Languages
Turkish
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Associate
Wawa
06.2023 - 12.2023
Auto Mechanic Assistant
Al Arabia Car Care Center
06.2017 - 12.2019
Customer Service Manager
Al Arabia Car Care Center
05.2017 - 12.2019
BBA - International Business Management
University of Wisconsin - Stout
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