Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salmane Snina

Salmane Snina

Orlando,FL

Summary

Dynamic professional with a proven track record excelling in customer service and upselling techniques. Recognized for enhancing online reputation through Google reviews, showcasing strong communication and problem-solving skills. Expertise in flooring installation and painting, ensuring high-quality results while adhering to safety standards and project deadlines. Over 6 months of perfect attendance. Cautious and alert of guest safety.

Overview

4
4
years of professional experience

Work History

Metro Diner

Server
05.2024 - 03.2025
  • Customer Service Excellence: Delivered outstanding service to a diverse clientele by taking orders, providing menu recommendations, and ensuring a positive dining experience. Consistently maintained a friendly and professional demeanor in a fast-paced environment.
  • Google Reviews & Brand Advocacy: Played a key role in promoting the diner’s reputation by encouraging satisfied guests to leave positive Google reviews. Contributed to a significant increase in online customer engagement and ratings.
  • Order Management & Accuracy: Accurately took customer orders, processed them efficiently, and ensured timely delivery of food and beverages. Communicated special requests to the kitchen and handled modifications to orders as needed.
  • Team Collaboration: Worked closely with kitchen staff and other servers to ensure smooth operations, minimize wait times, and address any guest concerns in a timely manner.
  • Upselling & Menu Knowledge: Utilized extensive knowledge of the menu to upsell daily specials, signature dishes, and beverages, increasing overall sales and enhancing the guest experience.
  • Handling Payments & Cashiering: Processed guest payments, managed cash transactions, and operated the POS system efficiently. Ensured the accurate handling of tips and end-of-day cash reports.
  • Maintaining Cleanliness & Organization: Ensured dining areas were clean, organized, and inviting. Assisted with setting up and clearing tables, resetting for new guests, and maintaining a tidy environment throughout shifts.
  • Conflict Resolution & Problem Solving: Addressed customer concerns promptly and effectively, ensuring their satisfaction and turning potentially negative experiences into positive ones.

Contractor - Warehouse Flooring & Painting

Salmane Snina
11.2023 - 05.2024
  • Flooring Installation & Repair: Specialized in replacing and installing commercial-grade floor tiles for warehouse facilities. Ensured precise measurements, cutting, and fitting of tiles to create durable, safe, and aesthetically appealing surfaces.
  • Professional Painting & Finishing: Executed high-quality painting projects, including preparation, priming, and applying finishes to various surfaces. Applied both interior and exterior coatings to warehouse walls, ceilings, and floors, ensuring long-lasting results.
  • Project Management & Coordination: Coordinated with project managers and warehouse supervisors to meet deadlines and project specifications. Ensured minimal disruption to daily operations while maintaining efficiency and quality.
  • Surface Preparation & Maintenance: Prepared surfaces for tiling and painting by cleaning, sanding, and repairing any damage to ensure optimal adherence of materials and a smooth finish. Managed and maintained tools and equipment to ensure project efficiency.
  • Quality Assurance & Attention to Detail: Delivered high-quality workmanship in both flooring installation and painting services, adhering to industry standards and client specifications. Consistently checked for alignment, cleanliness, and finish to meet professional standards.
  • Safety & Compliance: Followed all safety protocols and guidelines to ensure a safe working environment on job sites. Used proper personal protective equipment (PPE) and adhered to OSHA standards during all stages of the project.
  • Client Communication & Satisfaction: Maintained open communication with clients to ensure their expectations were met or exceeded. Delivered on-time project completions and managed customer feedback to guarantee satisfaction.

Attractions Team Member / Ride Operator

Salmane Snina
09.2020 - 11.2023
  • Guest Interaction & Customer Service: Provided exceptional service to guests by ensuring a positive and safe experience while operating and supervising rides and attractions. Delivered clear instructions, answered questions, and ensured the comfort and safety of all guests.
  • Ride Operation & Safety: Operated various amusement park rides and attractions, ensuring adherence to all safety protocols and procedures. Conducted safety checks, assisted with loading/unloading guests, and monitored attractions for any issues or malfunctions.
  • Team Collaboration & Communication: Worked collaboratively with other team members and supervisors to ensure smooth operations. Communicated effectively during peak times to ensure guest satisfaction and minimize wait times.
  • Guest Safety & Emergency Procedures: Remained alert to potential safety hazards and followed emergency procedures, including evacuating guests if necessary. Maintained a calm and professional demeanor during high-pressure situations.
  • Maintenance & Cleanliness: Performed basic cleaning and maintenance duties to ensure attractions were in optimal condition. Kept workstations and surrounding areas clean and organized for guest safety and experience.
  • Queue Management & Crowd Control: Assisted in managing long lines, providing guests with information about wait times, ride instructions, and park schedules. Helped maintain a safe and orderly environment in busy areas.
  • Multitasking & Adaptability: Adapted to fast-paced environments and managed multiple tasks simultaneously, including handling guest concerns, ensuring timely ride operations, and promoting Universal Studios and Islands of Adventure attractions.

Education

High School Diploma -

Cypress Creek Highschool
Orlando Florida

Skills

  • Customer Service Excellence
  • Effective Communication & Interpersonal Skills
  • Team Collaboration & Leadership
  • Problem-Solving & Conflict Resolution
  • Flooring Installation & Tile Work
  • Professional Painting & Surface Preparation
  • Google Review Generation & Online Reputation Management
  • Upselling & Product Promotion
  • Time Management & Multitasking
  • Safety Compliance & Hazard Prevention
  • Attention to Detail & Quality Control
  • Cash Handling & Payment Processing
  • Fast-Paced Environment Adaptability
  • Project Coordination & Deadline Management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Metro Diner

Server
05.2024 - 03.2025

Contractor - Warehouse Flooring & Painting

Salmane Snina
11.2023 - 05.2024

Attractions Team Member / Ride Operator

Salmane Snina
09.2020 - 11.2023

High School Diploma -

Cypress Creek Highschool

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Salmane Snina