Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Contacts
Languages
Timeline
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SALOME ADAM

Sandusky,OH

Summary

Dynamic professional with a proven track record at the Electricity Company of Ghana, excelling in customer service and conflict resolution. Adept at enhancing service satisfaction through effective communication and emotional intelligence. Skilled in Microsoft Office, I thrive in collaborative environments, consistently delivering innovative solutions to meet customer needs.

Overview

6
6
years of professional experience

Work History

Customer Service (National Service)

ELECTRICITY COMPANY OF GHANA
Kasoa South District, Ghana
11.2023 - 09.2024
  • Addressed customer inquiries to ensure accurate and timely resolutions.
  • Assessed and fulfilled customer needs to enhance service satisfaction.
  • Provided informative responses to effectively resolve customer inquiries.

Teacher (Internship)

THE HARTLEY TRUST FOUNDATION SCHOOL
Kasoa-Kakraba, Ghana
05.2022 - 08.2022
  • Resolved student conflicts to promote a harmonious learning environment.
  • Maintained discipline to ensure an organized classroom setting.
  • Coordinated learning processes to enhance educational outcomes.

Momo Agent

ENTREPRENEUR
Kasoa—Kakraba, Ghana
07.2020 - 01.2021
  • Registered mobile money accounts for customers to facilitate transactions.
  • Educated customers on cybercrime awareness and prevention strategies.
  • Managed daily financial transactions, ensuring accuracy and compliance.

Assistant Store Keeper

THE HARTLEY TRUST FOUNDATION SCHOOL
Kasoa, Ghana
05.2019 - 07.2019
  • Streamlined procurement processes for enhanced efficiency.
  • Monitored inventory of purchased items to maintain optimal stock levels.
  • Ensured timely distribution of supplies to kitchen operations.
  • Recorded daily activities to track workflow and identify improvements.

Assistant Bursar

THE HARTLEY TRUST FOUNDATION SCHOOL
Kasoa, Ghana
11.2018 - 03.2019
  • Processed cash receipts and payments efficiently for accurate financial tracking.
  • Prepared billing statements to ensure timely fee collection from students and parents.
  • Addressed inquiries from students and parents, providing clear and concise information.
  • Performed data entry tasks to maintain up-to-date records of school fees collected.

Education

Bachelor of Arts - Geography and Resource Development and History

UNIVERSITY OF GHANA
Accra, Ghana
08.2023

High School Diploma -

HOPE INTERNATIONAL SENIOR HIGH SCHOOL
Techiman, Bono – East Region, Ghana
06.2018

Skills

  • Microsoft Office proficiency
  • Customer service excellence
  • Conflict resolution strategies
  • Classroom management expertise
  • Team collaboration
  • Innovation and creativity
  • Service orientation
  • Emotional intelligence
  • Communication effectiveness
  • Persuasion techniques

Hobbies and Interests

  • Traveling
  • Comedy/Sitcoms
  • Music

Languages

  • Fluent in English
  • Twi
  • Bimoba

Contacts

+14192399460

Languages

English
First Language

Timeline

Customer Service (National Service)

ELECTRICITY COMPANY OF GHANA
11.2023 - 09.2024

Teacher (Internship)

THE HARTLEY TRUST FOUNDATION SCHOOL
05.2022 - 08.2022

Momo Agent

ENTREPRENEUR
07.2020 - 01.2021

Assistant Store Keeper

THE HARTLEY TRUST FOUNDATION SCHOOL
05.2019 - 07.2019

Assistant Bursar

THE HARTLEY TRUST FOUNDATION SCHOOL
11.2018 - 03.2019

Bachelor of Arts - Geography and Resource Development and History

UNIVERSITY OF GHANA

High School Diploma -

HOPE INTERNATIONAL SENIOR HIGH SCHOOL

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