Salome Alatini

-AML and Compliance Expertise: Proficiency in the fields of Anti-Money Laundering (AML) transaction monitoring, customers due diligence (CDD) and EDD.

• Communication Skills: Excellent organizational, verbal, written, and interpersonal skills are essential.

• Task Management: Ability to multitask, adapt to priority shifts, and regulate work flow to effectively cope with time constraints.
• Adaptability: A previously described capacity to function in stressful conditions, within a high stress, high demand environment.
• Process Evaluation: Processes examined to confirm compliance with business rules and actions taken to address apparent exceptions or issues.
• Risk Documentation: Should present clear, explicit documentation of the acquired risks and problems, in collaboration with the stakeholders and with quick resolution.

-Reporting and Reviews: Continuous reviews and reporting of outcomes searching for opportunities for risk and improvement.

• Quality Assurance Implementation: Introduced new quality assurance and customer service quality standards to enhance operational effectiveness.
• Staff Improvement Monitoring: Monitored staff organization and proposed enhancements to daily functionalities.
• Risk Assessment and Management: Identified, measured, appraised, controlled, monitored and reported risk in conformance with company criteria.
• Informed Decision-Making: Taken the business risk decisions with risk understanding and balanced the risk and reward in the risk appetite of the company.
• Proactive Risk Escalation: Attempts to proactively detect and flag possible adverse risks and risks that may ever come to fruition to affect both the stakeholders and the company's reputation.
• Integrity and Compliance Commitment: Adhering to company policy in an ethical manner and completing mandatory risk management and compliance training.
• Regulatory Compliance: Subject to applicable laws, regulations and corporate policy, including issue management, incident escalation process and process.

• I clean/preprocess complaint emails before they are actually given to the customers.
• I evaluated in-process met Federal Regulations standards.
• I ensured corrective action on exceptions and problems identified, required data is input and proper procedures were followed.
• I further made sure that any known risks and/or issues are fully documented, where they needed to be the best in order to be dealt with in the most suitable manner that is the critical need at that time.
• I performed ongoing reviews and generated reports summarizing results.
• Trained and coached existing and new employees on multiple investigative case types and internal control processes.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• I defined gaps and difficulties and present standards, policies, and procedures to address these gaps and enhance performance.

• I identified customer's complaints through their email inquiries
• Evaluated types of in-process actions I was able to take to meet Wells Fargo Standards and Federal Regulations
• I performed maintenances on customer's accounts when customers requested maintenance on their accounts
• I validated the customer's complaint and resolved their issues via email
• I volunteered as a Schme during new hire trainings

• I managed and trained employees in various position from Bartending, Waitressing and Cashier positions
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Managed risk management involving criminal acts towards the company and/or employers or other employees
• I planned major events and parties for many companies for Outdoor Retailors Convention
• When there was a problem with the events, I was the person to resolve the issue so that the event could move forward as planned
• I managed the social media pages to promote social events
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• I greeted employees and clients when they checked into the building
• I created email announcements for events and volunteer work for all employees
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Handled assignments independently with good judgement and critical thinking skills.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.