Wix/Website Making
Salome Davoudiasl
Miller Place,NY
Summary
As a current English major with a minor in journalism at Stony Brook University, I am equipped with a strong academic foundation in language and communication. In my professional experience, I have excelled as a shift leader, showcasing my ability to manage responsibilities and lead a team effectively. Additionally, my previous role as a phone representative has enhanced my communication skills and my capacity to articulate ideas clearly.
Being proficient in writing and adept at articulating ideas through my writing, I am a poised candidate ready to contribute my strong academic background and practical experience to any writing-focused opportunity.
Overview
2
2
years of professional experience
Work History
Shift Leader
Playa Bowls
04.2022 - Current
- Observed packing operations to verify conformance to specifications.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Enforced company policies and regulations with employees.
- Excellent communication skills, both verbal and written.
Phone Operator
Branchinelli's
02.2023 - Current
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Gathered customer information and promptly input data into computer system.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Bachelor of Arts - English
SUNY Stony Brook
Stony Brook, NY05.2027
Skills
- Articulate Writing Skills
- Social Perceptiveness
- Note-taking requirements
- Multitasking Abilities
- Analytical and Critical Thinking
- Problem-Solving
- Customer Relations
- Organization
Software
Accomplishments
- Won silver for the LI Regional Trade Show
Website Competition
Timeline
Phone Operator
Branchinelli's
02.2023 - Current
Shift Leader
Playa Bowls
04.2022 - Current
Bachelor of Arts - English
SUNY Stony Brook
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