Salome Fisaga
Heritage Hills Memory Care
OCEANSIDE,CA
1
Language
9
years of professional experience
Adaptable med-tech and resident services professional with experience supporting daily care, staff training, and medical office operations. Known for infection control, HIPAA compliance, and clear communication. Committed to safe, efficient, patient-centered support.
Work History
Med-Tech
8 Years 8 Months- Administered medications and monitored residents for side effects, ensuring compliance with care plans and physician orders.
- Documented vital signs, observations, and treatment updates accurately in resident records and shift reports.
- Coordinated daily care tasks with nursing staff to support timely interventions and consistent resident support.
- Assessed resident condition changes and escalated concerns promptly to licensed clinicians for follow-up.
- Maintained infection control practices throughout medication rooms, equipment, and resident care areas.
- Organized medical supplies and restocked treatment areas to support efficient daily operations.
- Supported new staff with medication procedures, documentation standards, and resident safety protocols.
- Responded to urgent resident needs calmly, following facility procedures and maintaining professional communication.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Improved communication between departments by initiating regular updates on test status and availability of results.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Facilitated patient understanding and comfort during procedures, enhancing patient experience and satisfaction.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Administrative Assistant
1 Year 10 Months- Coordinated resident records, admissions paperwork, and confidential documentation with accuracy.
- Managed front desk communications, directing families, vendors, and care team inquiries promptly.
- Scheduled appointments, meetings, and calendar priorities to support daily facility operations.
- Prepared reports, correspondence, and administrative forms using Microsoft Office and electronic filing systems.
- Supported nursing and leadership teams by tracking requests, supplies, and follow-up actions.
- Maintained compliance files, ensuring organized documentation for audits, licensing, and resident services.
- Trained new support staff on procedures, communication standards, and recordkeeping expectations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Resident Services Director Assistant
4 Months- Directed resident service plans to align memory care support with individualized needs.
- Coordinated interdisciplinary meetings with nursing, family members, and care teams to resolve resident concerns.
- Oversaw daily resident services operations, ensuring consistent delivery of personal care and support.
- Monitored compliance with documentation standards, service agreements, and resident records.
- Trained care staff on dementia-sensitive communication and resident engagement practices.
- Evaluated resident changes and updated care strategies to maintain safety and comfort.
- Collaborated with operations leadership to improve move-in coordination and resident transitions.
- Responded to family questions and service issues with timely, professional communication.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
- Reduced staff turnover rates by providing comprehensive training, mentorship, and career development opportunities.
- Promoted a culture of continuous learning among staff through ongoing education opportunities related to industry trends and best practices.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
- Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
- Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Assisted staff with daily routines, adapting quickly to changing resident needs and priorities.
- Monitored resident comfort and safety, reporting concerns promptly to nursing leadership.
- Communicated clearly with team members to reinforce consistent service and resident dignity.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Elderly Caregiver
1 Year- Assisted residents with daily living activities, preserving dignity and comfort in memory care routines.
- Monitored resident safety, responding quickly to changes in mobility, behavior, or health status.
- Provided compassionate companionship, reducing agitation through calm conversation and familiar engagement.
- Supported bathing, dressing, grooming, and toileting tasks with discretion and respect.
- Documented resident observations, care activities, and concerns for accurate shift handoff communication.
- Reminded residents about medications, meals, and scheduled activities according to care plans.
- Redirected confused residents using dementia-sensitive techniques to maintain calm, structured environment.
- Maintained clean, organized living spaces while following infection control and fall-prevention practices.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Facilitated social interactions among senior residents through group activities, events, and outings.
- Documented care provided and progress made, ensuring accurate health records.
- Resolved issues and conflicts among residents, fostering harmonious living environment.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded status and duties completed in logbooks for management.
Education
High School Diploma
Skills
HIPAA regulations
Direct patient care
Patient interaction
Immunohistochemical testing
Patient vital taking
Patient monitoring
Patient assessments
Infection control protocols
Sanitation procedures
Specimen collection
Patient care coordination
Medication administration
Patient care documentation
Care plan development
Maintaining inventory
Staff management
Managing schedules
Treatment protocols
Documentation management
Emergency medical response
Schedule setting
Medical office administration
Languages
English
Full Professional
Timeline
Administrative Assistant
Heritage Hills Memory Care
06.2022 - 04.2024Read More
Resident Services Director Assistant
Heritage Hills Memory Care
11.2021 - 03.2022Read More
Med-Tech
Heritage Hills Memory Care
02.2018 - CurrentRead More
Elderly Caregiver
Heritage Hills Memory Care
02.2018 - 02.2019Read More
OceanShores High School
High School Diploma
Read More