Salome Young
Willis,TX
Summary
Organized sales associate with experience in customer service. Skilled at adaptability and maintaining efficiency. Reliable and hard working. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Austin Energy
Austin, TX
01.2024 - 11.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided accurate information about products and services to customers.
Sales Associate
PacSun
The Woodlands, US
01.2023 - 01.2024
- Executed customer transactions and issued receipts.
- Restocked product inventory to meet anticipated sales targets.
- Efficiently handled and completed orders to maintain accuracy.
- Created positive and rewarding costumer experiences through warm and friendly conversations
- Maintained an appealing and well-stocked sales floor.
Server/Hostess
Bentwater Yacht & Country Club
Willis, US
11.2022 - 01.2023
- Instructed new hires on procedural compliance.
- Facilitated the setup and breakdown of banquet events.
- Maximized sales through effective upselling.
- Generated a positive work environment with an upbeat attitude.
- Provided a friendly and warm greeting to all visitors.
- Associated names with faces and specific membership details.
- Handled financial transactions and provided accurate change for members.
- Ensured timely service of beverages and meals.
- Handled high-end dining and golf events efficiently.
- Executing detailed wine demonstrations.
- Provided accurate recommendations by maintaining thorough familiarity with the bar offerings.
- Ensured guests received exceptional accommodation.
Hostess
Razzoo's Cajun Cafe
05.2021 - 08.2021
- Welcomed customers warmly, provided answers, and highlighted specials to boost sales.
- Effectively prioritized tasks during peak hours while addressing customer needs.
- Cultivated strong relationships with customers, promoting loyalty and return visits via superior service.
Education
Some college - Psychology
San Jacinto Community College
05.2024
High school - Diploma
North Shore Senior High School
Houston, TX05.2022
Skills
- Guest Services Coordinator
- Front Desk
- Food Service Experience
- Cash Handling
- Retail Sales
- Communication Skills
- Point Of Sale Operation
- Organizational Skills
- Guest Services
- CPR training
- Data entry
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Austin Energy
01.2024 - 11.2024
Sales Associate
PacSun
01.2023 - 01.2024
Server/Hostess
Bentwater Yacht & Country Club
11.2022 - 01.2023
Hostess
Razzoo's Cajun Cafe
05.2021 - 08.2021
Some college - Psychology
San Jacinto Community College
High school - Diploma
North Shore Senior High School
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