Salomeea Cook
Evington,VA
Summary
Dynamic Account Manager with a proven track record at RST Marketing, excelling in client relations and problem-solving. Enhanced client satisfaction through effective communication and timely project delivery. Skilled in data management and team collaboration, fostering strong relationships that drive retention and operational efficiency.
Overview
9
9
years of professional experience
Work History
Account Manager
RST Marketing
04.2021 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Managed project timelines, ensuring deliverables met client expectations and deadlines.
- Facilitated training sessions for junior team members on account management best practices.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Data Administrator
RST Marketing
11.2019 - 04.2021
- Managed data entry processes to ensure accuracy and consistency across multiple databases.
- Developed and maintained data management protocols to enhance operational efficiency.
- Resolved database-related issues quickly through effective troubleshooting strategies, minimizing downtime and impact on end users.
- Checked records for accuracy and completeness, and corrected errors.
- Accessed and used computer software applications to update and maintain records.
Quality Control Associate
RST Marketing
10.2018 - 11.2019
- Reviewed issues that occurred during production and fixed them in a timely manner to ensure meeting the client's deadlines.
- Collaborated with production teams to identify and resolve quality issues promptly.
Sales Associate
Amaya Fashion
12.2016 - 06.2018
- Enhanced customer engagement through personalized service and product recommendations.
- Collaborated with management to refine promotional campaigns, boosting customer traffic.
- Monitored inventory levels to ensure optimal stock availability and reduce discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Emanuel Theological Baptist High School
Oradea, Romania06-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Organizational skills
- Attention to detail
- Documentation and reporting
- Customer needs assessment
- Order management
- Vendor relations
- Time management
- Problem-solving
- Data conversion and migration
Languages
English
Native or Bilingual
Spanish
Limited Working
Romanian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTimeline
Account Manager
RST Marketing
04.2021 - Current
Data Administrator
RST Marketing
11.2019 - 04.2021
Quality Control Associate
RST Marketing
10.2018 - 11.2019
Sales Associate
Amaya Fashion
12.2016 - 06.2018
High School Diploma -
Emanuel Theological Baptist High School