SALOMON KOFFI
Financial Analyst
Buffalo,WY
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Displays equal expertise in microeconomics and macroeconomics and uses knowledge to vigorously advocate for customers
Overview
23
23
years of professional experience
Work History
Securities and Derivatives Associate Analyst 2
Citigroup Inc
03.2022 - Current
- Communicated findings and insights to senior management to establish best practices and guide analysis into action and results.
- Identified and resolved problems through root cause analysis and research.
- Employed CBM & TLM data sources and Excel technical analysis tools and resources to write reports.
- Analyzed data sets using Excel and other quantitative and statistical modeling technologies and tools to effectively meet company analysis and reporting requirements.
Customer Service Representative
Keybank
05.2016 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Regularly exceeded daily sales and product add-on quotas by more than 10%.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 50 customer calls per day in busy environment.
- Exhibited high energy and professionalism when dealing with all levels of client and staff.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Specialist
Starline Inc
08.2013 - 03.2016
- Diffuse difficult situations and increased sales by more than 10%.
- Participated in team-building activities to enhance working relationship.
Teacher
French Community
09.2001 - 05.2012
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Fostered team collaboration between students through group projects.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Education
MBA - Accounting and Finance
At Buffalo
05.2018
Skills
- Report preparation
- Complaint resolution
- Financial and Operational Reporting
- Dashboard Development
- Analyzing Performance
- Financial Statements Expertise
- Customer Relationship Management
- Forecasting trends
- Project Management
- Microsoft SharePoint
- Microsoft Outlook
- Microsoft Visual Basic
- Microsoft Excel
- Tableau
Timeline
Securities and Derivatives Associate Analyst 2
Citigroup Inc
03.2022 - Current
Customer Service Representative
Keybank
05.2016 - 12.2021
Customer Service Specialist
Starline Inc
08.2013 - 03.2016
Teacher
French Community
09.2001 - 05.2012
MBA - Accounting and Finance
At Buffalo
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