Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Salomon Navarra

Miami,FL

Summary

Driven and highly motivated individual eager to tackle new challenges. Possesses a strong work ethic, exceptional interpersonal skills, and a genuine passion for learning. Quick to master new skills and adapt to evolving environments. Believes in the power of opportunity to achieve remarkable outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Relations Manager

Soho House
Miami, FL
11.2023 - Current
  • Coordinated with various departments to maintain seamless operations within the organization.
  • Effectively interpreted customer needs in order to provide prompt and accurate responses via phone or email.
  • Building and maintaining strong relationships with members/hotel guests to ensure their satisfaction with services.
  • Developed relationships with local businesses to offer discounts and exclusive services to hotel guests.
  • Sustained a consistently high level of professionalism in guest interactions and prompt resolution of any issues or complaints.
  • Facilitated hotel check-ins/check-outs, adhering to policies and procedures.
  • Dedicated to going above and beyond to ensure guests' requests are fulfilled in a timely matter.

Reception

Soho House
Miami, FL
03.2023 - 11.2023
  • Provided warm welcomes to patrons at the front desk and facilitated check-ins through engaging conversations.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Increased repeat business by developing relationships with frequent customers.
  • Provided excellent customer service to all guests by responding promptly to their requests or concerns.
  • Scheduled reservations for groups and special events.

Recreation Attendant

Essential Hospitality/Fontainebleau
Miami, FL
11.2021 - 01.2023
  • Supplied guests with towels, shade umbrellas, and refreshments to provide comforting, welcoming environment.
  • Set up pool umbrellas, loungers and other pieces of furniture.
  • Communicated effectively with supervisors regarding any issues related to customer service.
  • Resolved customer complaints in a professional manner when necessary.
  • Maintained inventory of supplies needed for proper functioning of the facility.
  • Ensured that all amenities were stocked in the cabanas.
  • Provided prompt, efficient and courteous service of food and beverages.

Server

RMG/Fontainebleau
Miami, FL
02.2018 - 02.2021
  • Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Set up tables, chairs, linens, china and glassware for events.
  • Assisted in loading and unloading deliveries from vendors into the facility storage areas.
  • Ensured the cleanliness of all event areas before, during and after an event.

Education

High School Diploma -

John A Ferguson
Miami, FL
06-2017

Skills

  • Relationship Building
  • Customer Service
  • Excellent Communication
  • Teamwork and Collaboration
  • Time Management
  • Strong Work Ethic
  • Critical thinking
  • Creativity
  • Adaptability
  • Emotional intelligence

Certification

  • Real Estate license

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Member Relations Manager

Soho House
11.2023 - Current

Reception

Soho House
03.2023 - 11.2023

Recreation Attendant

Essential Hospitality/Fontainebleau
11.2021 - 01.2023

Server

RMG/Fontainebleau
02.2018 - 02.2021

High School Diploma -

John A Ferguson

Similar Profiles

CREATE PROFILE
Salomon Navarra