Summary
Overview
Work History
Education
Skills
Timeline
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SALONE HANKS

Chicago, IL,IL

Summary

Dynamic operations professional with extensive experience at USbank Financial, excelling in customer service and process automation. Proven ability to enhance efficiency and accuracy in financial transactions while fostering teamwork. Recognized for reducing processing times and improving customer satisfaction through effective communication and meticulous attention to detail.

Professional in operations with proven track record of ensuring smooth administrative functions and process optimization. Highly adaptable with strong problem-solving abilities and focus on efficient workflow management. Known for collaborative teamwork and reliability, adept at adjusting to evolving needs. Skilled in data entry, inventory control, and document management, with results-driven mindset.

Overview

10
10
years of professional experience

Work History

Operation Clerk

USbank Financial
09.2021 - Current
  • Responded to inquiries from callers seeking information.
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.

Clerk Processor

Bank Financial
07.2017 - 12.2019
  • Reduced processing time by implementing automation tools for repetitive tasks.
  • Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
  • Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
  • Contributed to training new hires, sharing knowledge and best practices for optimal performance.
  • Assisted in the creation of department goals, contributing to overall company growth.
  • Enhanced customer satisfaction with timely and professional responses to inquiries.
  • Conducted quality control checks on processed documents to maintain a high level of accuracy.
  • Achieved faster turnaround times on critical tasks by prioritizing workload effectively.

Cash Operation Clerk

Loomis Armored
09.2015 - 01.2017
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Education

No Degree - Accounting And Finance

City Colleges of Chicago
Chicago, IL

Skills

  • Data entry
  • Financial transactions
  • Customer service
  • Document filing
  • Office organization
  • Process automation
  • Time management
  • Attention to detail
  • Teamwork
  • Verbal and written communication
  • Customer communication
  • Cash handling
  • Database entry
  • Time management abilities

Timeline

Operation Clerk

USbank Financial
09.2021 - Current

Clerk Processor

Bank Financial
07.2017 - 12.2019

Cash Operation Clerk

Loomis Armored
09.2015 - 01.2017

No Degree - Accounting And Finance

City Colleges of Chicago

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SALONE HANKS