Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Saloni Ramachandiran

Saloni Ramachandiran

Bellevue,WA

Summary

Accomplished Technical Delivery/Program Manager & Business Analyst with over 14 years of IT experience in delivering complex, enterprise-grade IT solutions across various industries such as estate management, banking, telecom, healthcare, insurance, and retail. Proficient in both waterfall and agile methodologies, successfully executed end-to-end project lifecycles. Led ServiceNow implementations and integrations for Gates Family Office (GFO), streamlining workflows and enhancing IT service delivery through the use of business analytics to drive actionable insights and optimize operational efficiency. Proven track record of leading AI/ML Big Data Analytics programs for IQVIA, transforming healthcare data into valuable business outcomes. Certified in CSM, PSM I, and SAFe POPM. Passionate about fostering Agile transformations and consistently exceeding delivery goals by aligning cross-functional teams. Spearheaded the Oracle On-Premise to AWS Database Migration for a global telecom client to improve scalability, performance, and cost-efficiency. Keen ability to balance project scope, complexity, risk, and business value. Quickly identify dependencies and trade-offs to deliver high-quality, business-aligned solutions on time and within budget. Extensive domain expertise in banking & financial services (retail banking, credit cards). Notable contributions to HSBC and Webster Bank. Valuable experience in healthcare, telecom, insurance, and retail sectors.

Overview

14
14
years of professional experience
3
3

Certifications

Work History

Technical Program/Projects Delivery Manager

Sia Partners
02.2023 - 10.2024
  • Led the deployment and successful rollout of 7 ServiceNow projects leveraging the platform's cloud-based SaaS architecture
  • Executed multiple roles such as Technical Business Analyst (BA), Quality Assurance Analyst (QA), Project Manager (PM), Release Manager (RM) and Senior Scrum Master
  • Utilized multi-instance cloud environments to ensure secure, scalable, and high-performance implementations across multiple departments
  • Integrated ServiceNow ITSM, ITOM, and HR Service Delivery modules to streamline and automate workflows, enhancing operational efficiency
  • Managed end-to-end project lifecycle, ensuring alignment with business goals and leveraging AI-powered virtual agents for self-service capabilities
  • Spearheaded the use of ServiceNow IntegrationHub to enable seamless integration with third-party systems, ensuring data consistency and real-time access
  • Oversaw the adoption of cloud-native updates to ensure continuous platform enhancement, reducing downtime and ensuring the latest features were always in use
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Document processes, create user stories, and perform quality analysis to offer insights for validating developed stories and enhancing business operations
  • Act as a liaison between business stakeholders and development teams to ensure alignment on project deliverables
  • Support UAT testing, and post-implementation activities with detailed documentation and issue resolution
  • Fostered a culture of continuous learning by regularly sharing lessons learned, best practices, and industry trends with team members and stakeholders.

Technical Program Manager & Senior Scrum Master

Hexaware Technologies India
01.2021 - 06.2022
  • Led two large-scale enterprise migration programs involving sales data migration of 70+ and 40+ countries from legacy Mainframes to Big Data Factory Lakes and then to Azure, supporting AI/ML-based cross-country pharma data analysis
  • Managed $5.4MM programs with 24 direct and 14 external team members, serving as Project Manager, Senior Scrum Master, and Product Manager to drive seamless execution
  • Enabled delivery of a unique global healthcare analytics platform combining AI, predictive modelling, and data analysis—empowering Pharma HQs with actionable insights from massive datasets
  • Aligned business stakeholders through roadmaps, periodic goal reviews, and cross-functional collaboration across product, analytics, and sales teams
  • Optimized data extraction and transformation by implementing best practices such as incremental data loading and parallel processing, improving efficiency
  • Ensured data integrity and governance by implementing automated validation checks, error handling, and monitoring dashboards
  • Led a team responsible for integrating multiple data sources (sales data system, marketing automation, cloud storage) into a centralized data warehouse for analytics
  • Standardized reporting automation, enabling real-time business insights and reducing report generation time
  • Ran Scrum of Scrums to ensure end-to-end delivery across multiple systems while fostering a safe, transparent, and high-performing Agile culture
  • Drove automation and self-service reporting initiatives to enhance operational efficiency and data accessibility
  • Managed cross-functional teams for successful project completion within budget and timeline constraints.

Technical Project Delivery Manager

Infosys USA
03.2019 - 01.2020
  • Technical Project Delivery Manager overseeing multiple teams and sprint deliverables for a major merger/acquisition of a Sales Commission Payouts Management System
  • Managed migration of On-premise database to AWS, improving business agility and enabling faster deployments for Sales Commissions Datawarehouse Systems
  • Led daily scrum of scrums, provided project metrics and RAID reports (Risk, Issue, Assumption, Dependency) to leadership teams across two organizations
  • Developed and executed BI strategy to enhance data accessibility, visualization, and decision-making across marketing, sales, and product teams
  • Managed analytics projects by collaborating with data engineers, analysts, and business stakeholders to deliver actionable insights
  • Owned dashboard and reporting solutions using Tableau, enabling leadership to track KPIs, trends, and business performance
  • Led data governance initiatives, ensuring data integrity, accuracy, and compliance with internal policies
  • Drove automation efforts for data pipelines and ETL processes, reducing manual reporting time by 25%
  • Collaborated with analytics, product, and sales teams to optimize the performance of SCMS Adapter middleware in a large-scale integration project
  • Drove automation and built self-service solutions for routine reporting (e.g., Executive Reporting Dashboard, User Story intake)
  • Worked with product managers, business intelligence, and digital marketing teams to optimize end-to-end commission payouts for Dealer, Retail, and Care employees
  • Applied Agile/Scrum practices to drive customer satisfaction and successful project delivery

Technical Project Manager

Perficient India Pvt Ltd
05.2013 - 06.2015
  • Established and led the organization's Training & Development Center, delivering 96% of organizational training needs with 1,200+ training hours
  • Expanded project team from 4 to 14 members in 7 months through exceptional client relationship management
  • Personally responsible for interviewing and hiring experienced technical architect/technical project manager resources for the expanding account
  • Played a key role in HIPAA compliance acquisition, generating CAD 1.06M in business value
  • Served as Appraisal Team Member for CMMI Level 3 assessment, enabling faster, more efficient project execution
  • Conducted 20+ software project audits, driving standardized project methodologies and PMO dashboard reporting
  • Spearheaded NASCO project rollout (2014) with Perficient U.S., coordinating distributed teams across locations
  • Implemented Agile/Scrum methodologies post-CSM certification, leading daily stand-ups, Scrum of Scrums, and JIRA tracking
  • Developed Information Security Management System policies, enhancing organizational compliance and workforce adoption
  • Established the Java Center of Excellence (CoE), elevating the offshore delivery center's technical expertise, standardization, and innovation across projects

Technical Project Manager

Sutherland India
05.2012 - 02.2013
  • Leading high-profile Banking Projects under the Platform Solutions Group at Sutherland, with a strong focus on delivering end-to-end solutions for renowned clients like Axis Bank, Yes Bank, and Deutsche Bank
  • Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
  • Overseeing the full SDLC from a Project Management (PM) and Subject Matter Expert (SME) perspective, ensuring seamless execution and timely delivery
  • Specializing in Application Processing for diverse accounts (e.g., Checking, Savings, SME Loans), driving business outcomes with a strong emphasis on precision and efficiency
  • Developing and maintaining comprehensive project plans aligned with agile methodologies to drive iterative progress while meeting client objectives
  • Facilitating weekly status meetings and client calls, ensuring continuous alignment with stakeholders and fostering transparent communication
  • Proactively identifying risks and issues early in the project lifecycle and collaborating with stakeholders to mitigate them in a timely manner
  • Working closely with development and testing teams to ensure requirements are meticulously captured and translated into functional solutions
  • Coordinating cross-functional teams across geographically dispersed locations to ensure smooth application integration and on-time delivery
  • Setting strategic career goals for team members, providing mentorship, and fostering their professional development to achieve both short-term and long-term growth

Technical Project Manager & Lead Business Analyst

Sagarsoft Inc.
06.2010 - 02.2012
  • Led and managed the Account Balance Alerts project for Webster Bank Online Customers, driving the complete SDLC from requirements gathering to production rollout
  • Authored Business Requirements Documentation, Functional Requirements Documentation while providing key inputs to Technical Specification Documentation
  • Oversaw Software Change Requests (SCRs) and Production Support Tickets from a Lead BA standpoint
  • Mentored BA consultants, accelerating onboarding and productivity
  • Collaborated with Development and QA teams to ensure requirement traceability and quality deliverables
  • Designed process flows, use cases, and sequence diagrams using MS Visio and Rational Rose UML

Technical Project Leader

Capgemini
11.2004 - 11.2009
  • Led cross-functional teams of 32 (20 development, 12 testing) to deliver Filenet P8-based custom Java/J2EE application replacing IBM Content Manager
  • Led 17-member team for eCHAMPS, HSBC’s flagship multi-country intranet application supporting customer service operations
  • Owned end-to-end project delivery — from requirements gathering, estimation, and design to construction, testing, and production rollout and postproduction support as Senior Developer/Project Lead
  • Facilitated daily onsite-offshore status calls, driving defect resolution, project updates, and risk mitigation
  • Conducted code reviews, test case validations, and business signoffs, ensuring adherence to quality and compliance standards
  • Acted as the offshore point of contact, coordinating SIT, UAT, and production launches across global teams
  • Optimized resource allocation for improved project efficiency and reduced operational costs.

Education

Masters of Business Administration (MBA) - Information System

Annamalai University
06-2022

Bachelor of Technology - Information Technology

Madras University
01-2004

Skills

  • Delivery Leadership

  • Cross-functional Team Leadership

  • Risk Planning and Mitigation

  • Change Management

  • Resource Hiring and Onboarding

  • Big Data Analytics

  • Service Oriented Architecture

  • Cloud and Digital Transformation

  • Lean and Agile methodologies

  • Client Engagement

  • Program and Project Management

  • Coaching and Mentoring

  • Vendor Management

  • IT Strategy and Integration

  • Conflict Resolution

  • Budget planning and Operations

  • Agile Project/Program Management

  • Leading PMO

  • Rally

  • AgileCraft

  • JIRA

  • Miro

  • Trello

  • VersionOne

  • Plan Box

  • MS Project

  • MS Visio

  • MS Office

  • Lucidchart

  • Sharepoint

  • Confluence

  • Distributed Technologies

  • J2EE

  • Client/Server

  • ServiceNow

  • AWS

  • Snowflake

  • Apache Hive

  • Hadoop

  • Oracle 9i Server

  • SQL Server

  • IBM DB2

  • MS Access

  • HTML

  • Java Beans

  • XSL

  • XML

  • JSP

  • JavaScript

  • CSS

  • Java

  • C

  • C

  • Visual Basic

  • Visual C

  • Microservices

  • API

  • Restful Web Services

  • SOA

  • SOAP

  • Springboot

  • MVC

  • EAI

  • IntelliJ

  • Eclipse

  • IBM WebSphere Studio Application Developer

  • IBM WebSphere DataPower

  • IBM MQ Series

  • Visual Age for Java

  • Rational Application Developer

  • GitHub

  • Gitlab

  • Bitbucket

  • CVS

  • TFS

  • PVCS

  • MKS Client

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.

Certification

  • Certified SAFe Product Owner/Product Manager – Scaled Agile
  • Certified Scrum Master (CSM) – Scrumalliance.org
  • Certified Professional Scrum Master 1 (PSM1) – Scrum.org
  • Certified Core Banking Analyst by Capgemini University.
  • Certified Lead Communications Specialist (PINNACLE).

Timeline

Technical Program/Projects Delivery Manager

Sia Partners
02.2023 - 10.2024

Technical Program Manager & Senior Scrum Master

Hexaware Technologies India
01.2021 - 06.2022

Technical Project Delivery Manager

Infosys USA
03.2019 - 01.2020

Technical Project Manager

Perficient India Pvt Ltd
05.2013 - 06.2015

Technical Project Manager

Sutherland India
05.2012 - 02.2013

Technical Project Manager & Lead Business Analyst

Sagarsoft Inc.
06.2010 - 02.2012

Technical Project Leader

Capgemini
11.2004 - 11.2009

Masters of Business Administration (MBA) - Information System

Annamalai University

Bachelor of Technology - Information Technology

Madras University

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Saloni Ramachandiran