Salonne Romain
Maricopa,Arizona
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Cafeteria Attendant
Sheraton Grand at Wild Horse Pass
Laveen, AZ
11.2023 - Current
- Stocke shelves with food items according to established guidelines.
- Follow safety protocols when handling hot foods or sharp objects such as knives and slicers.
- Assist in restocking supplies such as condiments, napkins, utensils on a daily basis.
- Ensure that all kitchen equipment was properly sanitized after each shift.
- Maintain cleanliness of cafeteria area at all times including wiping down tables and counters as needed.
- Adhere to health regulations regarding temperature control of food products.
- Properly label containers with date and time stamps before storing prepared food items in walk-in refrigerator or freezer units.
Cashier/Barista
Emerging Airport Ventures
Phoenix, AZ
08.2023 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Asst Front Office Manager
Marriott International, Inc.
Port Au Prince, Haiti
09.2019 - 06.2023
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Maintained accurate records of guest accounts using property management system.
- Investigated customer complaints and took corrective action when necessary.
- Responded promptly to customer inquiries via telephone or email.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Provided leadership by setting an example for other employees to follow.
- Verified accuracy of charges on guest folios at check-out time.
- Resolved billing discrepancies in a timely manner.
- Assisted guests with reservations changes or cancellations as needed.
- Performed cashiering duties such as handling payments from customers.
- Developed strategies for improving customer satisfaction ratings.
- Created reports related to guest feedback surveys and service quality metrics.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Supervised night audit process including reviewing reports for accuracy.
- Participated in recruitment activities such as interviewing potential candidates.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office supplies to replenish needed inventory before depletion.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Ticketing Agent
JetBlue
Port Au Prince, Haiti
11.2016 - 10.2018
- Provided customer service to travelers, including ticketing and seating assistance.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Verified identification documents such as passports, driver's licenses, and visas.
- Confirmed reservations by entering passenger data into the system accurately.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Provided passengers with boarding passes and travel documents according to airline regulations.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Advised customers on various options available when making changes or cancellations to their itineraries.
- Answered phone calls from customers seeking assistance with ticketing issues or questions.
- Utilized computer software programs for booking flights and managing reservations.
- Ensured that airport security requirements were met prior to issuing tickets.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Education
Associate of Science - Business Administration
Universite Notre Dame D'Haiti
Port Au Prince, HT09-2015
Associate of Science - Business Administration
Central Arizona College
Coolidge, AZSkills
- Cash Register Operation
- Payment Processing
- Returns Processing
- POS Systems
- Customer Service
- Customer Assistance
- Cash Handling
- Proficient in Microsoft Office
Languages
French
Native/ Bilingual
English
Professional
Creole
Native/ Bilingual
Timeline
Cafeteria Attendant
Sheraton Grand at Wild Horse Pass
11.2023 - Current
Cashier/Barista
Emerging Airport Ventures
08.2023 - 11.2023
Asst Front Office Manager
Marriott International, Inc.
09.2019 - 06.2023
Ticketing Agent
JetBlue
11.2016 - 10.2018
Associate of Science - Business Administration
Universite Notre Dame D'Haiti
Associate of Science - Business Administration
Central Arizona College
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