Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Salote Lui

Keaau,HI

Summary

Dedicated and efficient professional with a strong background in customer service with 1 and a half years of experience in Pharmacy where I have dealt with patients daily and assisting them to give them the most efficient experience picking up their medications. Using my communication skills to answer and tend to customers with any questions and concerns they have, also putting myself out there for anyone who needed hands on help or just basic knowledge on anything I could to my ability answer and do for them. My efficiency and communication skills have progressed tremendously with this job and still is, due to having to deal with insurance companies, doctors, physicians, pharmacists, delivery, interns/students, and most importantly customers directly and daily. It has helped me evolve as a fast and hands on learner. Skills such as communication and customer service also demonstrated by my experience as a Cashier at a fast food restaurant where I excelled in maintaining a smooth flow of customer orders, resolving issues, and ensuring operational efficiency. As well as an Airport Wheelchair Agent where I consistently provided passengers with top-notch assistance and support throughout their travel experience. Additionally, my computer proficiency in Microsoft Excel, Word, and PowerPoint, along with excellent attention to detail, organization, and strong communication skills, makes me a valuable asset in any role. I am well-equipped to handle various tasks efficiently and effectively.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2024 - 10.2025
  • Restocked shelves with new supplies of medications as needed.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Assisted in training new employees on pharmacy procedures.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Prepared prescription transfers to other pharmacies.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Answered telephones to respond to questions or requests.
  • Prepared and processed medical insurance claim forms and records.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Operated cash registers to accept payments from customers.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Entered prescription information into computer databases.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Managed filing of prescriptions, both electronically and manually.

Cashier

Chick-fil-A
07.2021 - 11.2021
  • Spearheaded customer interactions by offering prompt greetings and efficiently processing orders, fostering a seamless flow of customer traffic while prioritizing their needs.
  • Exemplified meticulous financial acumen by expertly managing cash and checks, ensuring precision and integrity in financial transactions.
  • Demonstrated proficiency as a shift coordinator, executing daily tasks meticulously to uphold store efficiency and cleanliness, and ensuring a smooth operational transition between shifts.
  • Assumed the pivotal role of overseeing order accuracy and meticulous meal packaging, thus upholding the highest standards of service quality and customer convenience.
  • Acted as a vigilant observer, promptly identifying and reporting equipment malfunctions to supervisory staff, thereby contributing to the uninterrupted functionality of restaurant equipment.
  • Exhibited exceptional efficiency in the culinary domain, consistently preparing all food orders within a remarkable 3-minute timeframe, further enhancing service expeditiousness.
  • Navigated the demands of a fast-paced, high-volume restaurant environment with finesse, consistently upholding impeccable customer service standards, and enhancing the overall dining experience.
  • Championed the cause of customer satisfaction by prioritizing customer needs and adeptly resolving complex issues, consistently delivering superlative service to foster and exceed customer contentment.

Airport Wheelchair Agent

Prospect Airport Services
02.2021 - 07.2021
  • Provided exceptional assistance to passengers, guiding them from the ticketing area through the terminal to their gate for outbound flights, ensuring a seamless travel experience.
  • Played a pivotal role in the boarding process by skillfully helping passengers transfer to an aisle chair within the aircraft, ensuring their comfort and safety.
  • Acted as a vital coordinator for passenger mobility, optimizing the flow of passengers and contributing to the efficient operation of the airport.
  • Offered personalized service to passengers by accompanying them to their departure gates, enhancing their overall airport experience.
  • Acted as a reliable and supportive companion to passengers with mobility challenges, ensuring their needs were met throughout their journey.
  • Championed the cause of accessibility and inclusivity by ensuring passengers with mobility impairments had equal access to air travel.
  • Meticulously managed passenger logistics, ensuring passengers were seamlessly transported from check-in to boarding gate with precision and care.
  • Demonstrated expertise in facilitating passenger transfers to aisle chairs within the aircraft, prioritizing safety and comfort.
  • Represented the airport as a mobility ambassador, providing invaluable assistance to passengers and leaving a positive impression of the airport's commitment to service.
  • Assumed a role of care and responsibility for passengers, ensuring their needs were met and their travel experience was as smooth and enjoyable as possible.

Education

High School Diploma -

Keaau High
Kea‘au, HI
05-2023

Skills

  • Customer Service
  • BLS
  • Cash Handling
  • Order Processing
  • Problem Solving
  • Communication
  • Team Collaboration
  • Time Management
  • Attention to Detail
  • Adaptability
  • Multitasking
  • Food Preparation
  • Equipment Maintenance
  • Complaint Resolution
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Data Entry
  • Inventory Management
  • Computer Proficiency
  • Quality Control
  • Fast Learner
  • Organizational Skills
  • Positive Attitude
  • Customer service
  • Team collaboration
  • Employee training
  • Data entry
  • Financial transactions
  • Time management
  • Conflict resolution
  • Critical thinking
  • Workflow optimization
  • Attention to detail

Language

  • English
  • Tongan

Timeline

Pharmacy Technician

CVS Pharmacy
06.2024 - 10.2025

Cashier

Chick-fil-A
07.2021 - 11.2021

Airport Wheelchair Agent

Prospect Airport Services
02.2021 - 07.2021

High School Diploma -

Keaau High
Salote Lui