Salote Vakatapu

Providing a safe secure place for all participants in the program.

Being able to evaluate and analyse participants if they are capable of participating in the program. Due to rules and regulations that must be abided by the ihelp program.

Making sure that all duties are performed at the sites by the participants.

• Offered companionship and kindness to elderly patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
• Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
• Maintained appropriate filing of personal and professional documentation.
• Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
• Displayed absolute discretion at handling confidential information.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Kept detailed track of household and maintenance inventory and schedules.
• Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.

• Offered companionship and kindness to elderly patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with self-administered medications.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Delivered clerical support by handling range of routine and special requirements.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Maintained accurate records of client information, ensuring confidentiality while allowing easy access for authorized personnel when needed.
• Improved client satisfaction by developing and implementing personalized care plans for each individual.
• Prevented and handled conflict by working with team towards solution.
• Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
• Conducted thorough assessments of potential new hires to ensure they possessed the necessary qualifications, skills, and fit for the company culture before extending employment offers.
• Organized regular team meetings to discuss progress toward organizational goals, address challenges, celebrate successes, and foster a sense of camaraderie among caregivers.
• Ensured the quality of care provided by conducting regular site visits and reviewing caregiver reports.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Prepared and edited documents to produce precise, accurate and professional communication.