Salsabil Sahraoui

• Educate customers on products
• Listen to customer needs
• Provide card services
• Process MoneyGram transactions
• Complete Bill Pay transactions
• Cash checks

• Create a delightful and positive customer experience for all travelers in the airport (members and non-members).
• Drive membership enrollments through engaging travelers and educating them about the benefits and promise
• Resolve traveler and/or members concerns or inquires in an appropriate and timely manner, escalating to higher level as necessary.
• Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security
• Collaborate with leadership to assess sales & opportunities on a regular basis in order to identify strengths and opportunities and grow membership base.

• Processing Customers tickets, checking baggage.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Handling denied boarding situations
• enforces safety
• assists customers with special needs

Use procedures, rules guidelines and regulations for international trade evaluating and implementing international trade services transactions and operations.

Assume specific responsibility for one or more specialized products or functional areas.

Under supervision, business transactions of varying financial risk and value are processed in accordance with procedures, rules guidelines and regulations.

Exception handling, escalated items. Interact with internal and external stakeholders in completing transactions .

• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Manage the trade compliance program against all trade transactions and upgrade it as necessary in order to mitigate banking risks.
• Provide responses and documentation to inquiries and requests for international trade products.

• We assist with daily accounting and net asset value (NAV) production functions (including NAV generation and validation, NAV review, publishing and reporting activities)
• We assist in data review and help resolve escalated issues that may arise during regular daily, weekly or monthly accounting and reporting
• We track data and maintain accounting records for funds of high complexity in accordance with department policies and procedures
• (3) We assist in preparing system-generated reports
• Duties may also include: Regularly working with client employees to exchange information regarding accounting and reporting on client's daily and monthly activities and initiatives

• Coordinate between branches and central bank
• Track the arrival of merchandises their value, as well as customs tariffs
• Linking foreign trade departments in the branches and the central bank
• Follow up the payment
• Worked closely with team members to deliver project requirements , develop solutions and meet deadlines
• Prepar and plann worksites to help jobs run smoothly
• Report project progress, site problems and labor status to supervisors

• Processing import and export files sent from the bank's clients through the platform EXIM BILLS
• Study invoices, verify their authenticity, and process payment terms and goods mentioned in the invoices in line with foreign trade regulations and laws
• Invoice processing
• KYC
• Contacts with branches and customers
• Processing commercial records
• Giving final approvals for all foreign trade operations.

• Domiciliation : import / export (opening, follow) and market letter of credit ( opening, follow, amendment , payment )
• Bill of lading ( opening, follow, payment )
• Free transfer caution ( Bid Bond , Performance bond , Guaranty, Advance refund )
• Complied information on new accounts, entering into computers and filing related forms and other documents
• Respond efficiently to customer queries and complaints to find solutions and diffuse tension
• Interacted with prospects by asking appropriate open ended questions to better understand products and services required

• Receiving and studying cases determining their type, analyzing their elements, collecting files and documents,and stating the legal opinion of the cases.
• writing initial memoranda, making comments, and sending them to lawyers.
• registering cases with the competent courts and following them up.