Salsie Brown
New York
Summary
Dynamic and detail-oriented professional with extensive experience at Memorial Sloan Kettering Cancer Center, specializing in project leadership and regulatory compliance. Proven success in enhancing patient experiences and streamlining processes through a strong command of HIPAA and GCP regulations. Expertise in coordinating complex research initiatives and fostering collaboration among multidisciplinary teams to drive impactful outcomes. Committed to advancing healthcare quality and efficiency through innovative solutions and strategic partnerships.
Overview
8
8
years of professional experience
Work History
Research Project Associate
Memorial Sloan Kettering Cancer Center
New York, NY
09.2023 - Current
- Directed study start-up and data management initiatives to ensure timely activation of protocols, achieving full compliance with established timelines.
- Created and implemented study tools that resulted in a 30% increase in the precision of tracking service-specific metrics.
- Maintained rigorous adherence to regulatory standards, achieving zero non-compliance findings in audits to support operational integrity.
- Managed comprehensive review and upkeep of critical study documentation to ensure compliance with regulatory requirements for amendments, continuing reviews, and protocol updates.
- Facilitated streamlined IRB approval for multiple research protocols to expedite project timelines and improve operational workflow.
Personal Care Assistant
Boulevard Home Care Associates
09.2018 - Current
- Monitor patient conditions to ensure physical and mental stability.
- Conduct tests to assess patient health and report findings.
- Maintain accurate health records and communicate updates to nursing supervisor.
- Execute doctor's home treatment plans and administered prescribed medications.
- Train clients in independent living skills to promote self-sufficiency.
Clinical Research Coordinator
Memorial Sloan Kettering Cancer Center
04.2022 - 09.2023
- Managed study documentation and regulatory submissions, ensuring accuracy and adherence to IRB, FDA, and GCP requirements.
- Performed thorough evaluations and oversight of research studies to identify and rectify discrepancies, ensuring adherence to study protocols.
- Managed workflows for multi-center research teams, ensuring compliance reviews and data entry tasks were executed effectively, resulting in improved turnaround times for data queries.
- Monitored and validated participant management data entry and study procedures, ensuring alignment with study protocols and regulatory expectations.
Office Coordinator
Memorial Sloan Kettering Cancer Center
New York, NY
08.2019 - 04.2022
- Enhanced administrative efficiency by managing filing systems, producing reports, and organizing meetings to support operational effectiveness.
- Analyzed patient data through risk assessments in genetic counseling and testing to formulate customized care plans, resulting in increased patient satisfaction.
- Mentored and onboarded over 10 office assistants through structured training and feedback, decreasing onboarding time by 30%.
- Facilitated administrative operations for clinical genetics and research practices, guaranteeing timely compliance with institutional requirements.
- Managed electronic medical records updates and collaborated with clinical staff to optimize authorization submission processes.
Patient Experience Coordinator
NYC Health+ Hospitals/Kings County
New York, NY
01.2019 - 06.2019
- Directed strategic initiatives that achieved CMS Benchmark performance in patient satisfaction metrics, positioning the facility in the top quartile nationally.
- Compiled and analyzed facility-wide data, identifying improvement opportunities that led to a 12% increase in overall patient satisfaction scores within one year.
- Collaborated with executive leadership to design and implement strategic plans, resulting in a 20% reduction in patient complaints and measurable enhancements in patient experience.
- Served as patient advocate, resolving issues promptly and maintaining a 95% resolution rate within 48 hours, strengthening trust and patient loyalty.
- Delegated and coordinated complaint management with department directors, ensuring 100% follow-up compliance and improved responsiveness to patients and families.
Education
MBA - Health Information Systems
Post University
Waterbury, CT10-2024
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY05-2019
Associate of Science - Health Sciences
SUNY Morrisville State College
Morrisville, NY05-2017
Skills
- Human Subjects Protection (HSP), GCP, and OHRP Regulations
- HIPAA, FDA, and GDPR knowledge
- Protocol Review and Study Documentation
- Ensure document accuracy and regulatory compliance
- Audit compliance monitoring
- REDCap and Clinical Trial Management Systems (CTMS) expertise
- Research Information Systems (PIMS)
- Start-up activities for clinical studies
- Effective time Management
- Detail-oriented approach
- Project Timeline Coordination and Resource Management
- Collaborative project engagement
- Detail-Oriented Document Review and Quality Control
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Timeline
Research Project Associate
Memorial Sloan Kettering Cancer Center
09.2023 - Current
Clinical Research Coordinator
Memorial Sloan Kettering Cancer Center
04.2022 - 09.2023
Office Coordinator
Memorial Sloan Kettering Cancer Center
08.2019 - 04.2022
Patient Experience Coordinator
NYC Health+ Hospitals/Kings County
01.2019 - 06.2019
Personal Care Assistant
Boulevard Home Care Associates
09.2018 - Current
Bachelor of Science - Health Services Administration
Lehman College
Associate of Science - Health Sciences
SUNY Morrisville State College
MBA - Health Information Systems
Post University