Saltanat Shakimov
Los Angeles
Summary
Sales and Customer Success/Account Manager professional with 5+ years of experience driving new business, managing enterprise accounts, and securing renewals and upsells across industries. Skilled in full cycle sales, client success and leveraging tools like: Salesforce, HubSpot, LinkedIn Sales Navigator, Outreach, ZoomInfo, LeadIQ, Copilot to boost revenue and engagement.
Overview
8
8
years of professional experience
Work History
Customer Success/Account Manager
Codecademy/Skillsoft
USA/Remote
10.2022 - 10.2025
- Managed a diverse enterprise book of business across industries.
- Consistently achieved renewal quota and drove additional upsell growth each quarter.
- Owned full client lifecycle: onboarding, regular check-ins (weekly/bi-weekly), troubleshooting and driving platform adoption.
- Led proactive renewal strategy, ensuring retention, minimizing churn and negotiating contract terms with legal/finance teams.
- Identified upsell opportunities by expanding usage within existing accounts and securing additional license sales.
- Partnered with internal teams (legal, billing, operations) to execute contracts, generate invoices and close renewals efficiently.
- Worked with Marketing to host client workshops, Q&A sessions, and share product/content updates to boost engagement.
- Tools used: Copilot, Salesforce, HubSpot, LinkedIn Sales Navigator, Zoominfo, Outreach.
Account Executive
Codecademy/Skillsoft
USA/Remote
09.2021 - 10.2022
- Consistently achieved or exceeded quarterly sales quotas by managing the full sales cycle for mid-market and enterprise accounts across different industries (tech, healthcare, finance, education, retail): prospecting, qualification, product demos, negotiations and deal closing.
- Prospected inbound and outbound leads, delivered tailored demos, hosted Q&A sessions and guided prospects through evaluation to close.
- Collaborated cross-functionally with Product and Marketing Teams to host workshops, product/content updates.
- Partnered with Legal and Contracts team to review agreements, ensure smooth execution and accelerate deal closure.
Enterprise Sales Development Representative
Confluent
Mountain View
01.2020 - 09.2021
- Prospected and built enterprise pipeline across multiple industries (tech, retail, finance) with accounts such as Cisco, Apple, Tesla, Lyft, Meta, HomeDepot, Charles Schwab.
- Consistently achieved 100%-125% quota attainment.
- Conducted 25-45 cold calls daily and executed outbound email campaigns to engage C-level executives, uncover needs and qualify opportunities.
- Delivered tailored value propositions and scheduled SaaS product demos to advance deals.
- Partnered cross-functionally with Field Marketing, Sales Enablement and PMM to align messaging and campaigns.
- Mentored new SDRs and interns on prospecting techniques and workflow best practices.
- Led independent project to identify and resolve process gaps between SDR and Field Marketing, improving efficiency.
- Helped build the team's Resource Asset Library to streamline outreach and enable consistent messaging.
- Maintained relationships with existing customers while continuously prospecting for new business.
- Tools used: Salesforce, LinkedIn Sales Navigator, Outreach, DiscoverOrg, Zoom, Webex, Google Drive.
Sales Development Representative
Elastic
Mountain View
01.2018 - 12.2018
- Prospected, built and maintained pipeline for SMB and Enterprise accounts on the West - Quota attainment 100% - 127% consistently
- Balanced the reactive work of responding to interested users with a creative and proactive approach to identify new opportunities
- Personalized outbound sales activities to improve results with targeted prospects
- Effectively communicated value proposition of ElasticSearch and SaaS ElasticCloud with a technical audience
- Worked to understand their goals and challenges to better align value of Elastic
- Nurtured relationships with SMB and Enterprise customers to drive consistent growth and sustain business profits
- Prepared presentations and product demos to showcase features and drive sales
- Maintained relationships with existing customers while continuously prospecting for new business
- Tools used: Salesforce, Marketo, LinkedIn, Zoom, Outreach, Sales Navigator
Education
Selling for Impact Certification -
Winning by Design
USA10.2025
Digital Marketing -
General Assembly
San Francisco, CA03.2019
Public Relations and Business Communications -
International Management Institute
Brussels, Belgium05.2009
Skills
- Client onboarding
- Customer relationship management
- Customer relationship building
- Customer Engagement
- Pipeline Management
- Upsell Opportunities
- Renewal Strategy
Websites
Hobbies and Interests
- Reading
- Travels
Languages
- Kazakh
- French
- Russian
- English
Personal Information
- Title: Customer Success Manager
- Date of Birth: 01/29/89
Timeline
Customer Success/Account Manager
Codecademy/Skillsoft
10.2022 - 10.2025
Account Executive
Codecademy/Skillsoft
09.2021 - 10.2022
Enterprise Sales Development Representative
Confluent
01.2020 - 09.2021
Sales Development Representative
Elastic
01.2018 - 12.2018
Selling for Impact Certification -
Winning by Design
Digital Marketing -
General Assembly
Public Relations and Business Communications -
International Management Institute