Saltoria Napier
Atlanta,GA
Summary
6+ years of Customer Service experience, skilled in Microsoft word, Excel, Power Point, Time Management, Customer Support. Professional Master Cosmetology from Paul Mitchel Atlanta. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Toll Operator
Georgia department of transportion
Atlanta, CA
01.2024 - Current
- Maintained accurate records of all tolls collected.
- Reported any suspicious activities or vehicles to the supervisor immediately.
- Monitored traffic flow at assigned lane to ensure safety regulations were followed by drivers.
Claim Associate
State Farm
Atlanta, GA
01.2022 - Current
- Investigated and resolved complex claim issues, such as eligibility, coverage, and payment discrepancies.
- Verified policyholder information to ensure that claims were paid correctly.
- Provided customer service by responding promptly to telephone inquiries about claim status.
- Processed payments according to established guidelines while maintaining compliance with state regulations.
- Collaborated with appraisers, facility managers, body shops and salvage vendors.
Flight Attendant
United Airlines
Houston, TX
01.2019 - 01.2022
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Customer Service Representative
Alston & Bird LLP/Canon
Atlanta, GA
01.2018 - 01.2019
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service and Hospitality
Olive Garden Italian Restaurant
Dunwoody, GA
01.2014 - 01.2018
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Provided excellent customer service by taking orders accurately and promptly delivering food to customers' tables.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
Education
Master Cosmetology -
Paul Mitchel School of Atlanta
Atlanta, GA06.2019
High School Diploma -
Meridian High School
Meridian, MS05.2015
Skills
- Extraordinary problem-solving skills
- Ability to multitask
- Proper phone etiquette
- Excellent customer-service skills
- Basic software skills
- Leadership skills
- Research
- Marketing skills
- Time Management
- Claim handling
- Inbound/outbound calling
- Safety awareness
- Transaction Processing
- Verbal Communication
- Working Independently
- Toll collection operator
- Money Handling
- Interpersonal communication skills
- Organized and detail-oriented
- Customer Relations
- Customer Service
- Payment Processing
- Customer Assistance
- Cash Handling
- Customer Transactions
- Problem-solving abilities
- Creative Thinking
- Policies and Procedures
- Team Leadership
- Training and mentoring
- Cash Register Operations
- Upselling
- Honest and Dependable
- Call Response and Transfer
- Customer seating
- Professionalism
- Effective customer upselling
- Active Listening
- Bookkeeping Software
- Teamwork and Collaboration
- Employee Training
- Organizational Skills
- Excellent Communication
- Multitasking
- Customer service excellence
- Cash Management
- Microsoft Office
- Decision-Making
- ID Verification
- Written Communication
Professional References
- Annika Sterling (Teacher/Advisor), (240) 421-0216
- Yonas Teshome (Supervisor), (678) 698-7157
Timeline
Toll Operator
Georgia department of transportion
01.2024 - Current
Claim Associate
State Farm
01.2022 - Current
Flight Attendant
United Airlines
01.2019 - 01.2022
Customer Service Representative
Alston & Bird LLP/Canon
01.2018 - 01.2019
Customer Service and Hospitality
Olive Garden Italian Restaurant
01.2014 - 01.2018
Master Cosmetology -
Paul Mitchel School of Atlanta
High School Diploma -
Meridian High School
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