Salu Matalolo
Saint George,UT
Summary
Resourceful and trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
13
13
years of professional experience
Work History
Emergency Medical Dispatcher
Mytrex Inc dba Rescue Alert
Saint George, UT
02.2015 - 05.2025
- Coordinated response times for medical emergencies to ensure rapid paramedic arrival.
- Received emergency and non-emergency calls, providing pre-arrival instructions to callers.
- Trained new dispatchers on procedures for managing emergency calls effectively.
- Utilized multi-line telephone system efficiently during periods of high call volume.
- Entered data into computer systems for tracking incident details, including location and time.
- Performed data entry from various sources, ensuring accuracy in documentation.
- Identified and corrected discrepancies between source documents and input data.
- Evaluated employee performance through one-on-one meetings and quarterly reviews.
Night Auditor
Clarion Suites
Saint George, Uta
02.2020 - 05.2024
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Maintained a secure environment for the protection of guests' property and assets.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Answered telephone calls from customers related to billing inquiries or complaints.
Box Office Associate
Utah Tech University
Saint George, UT
10.2012 - 12.2020
- Trained new employees on box office policies and procedures to enhance operational efficiency.
- Supervised a team of 5-10 ticket sellers, providing ongoing guidance and support.
- Managed cash flow and reconciled daily financial reports to maintain financial accuracy.
- Utilized problem-solving skills to resolve conflicts between customers and staff members effectively.
- Developed monthly staff schedules based on attendance projections to ensure optimal coverage.
Education
Some College (No Degree) - General Studies
Utah Tech University
Saint George, UTSkills
- Emergency response
- Employee training
- Performance evaluation
- Customer service
- Safety protocols
- Team leadership
- Conflict resolution
- Attention to detail
- Creative solutions
- Communication skills
- Problem solving
- Time management
- Relationship building
- Coaching and mentoring
- Strategic planning
- Analytical thinking
Timeline
Night Auditor
Clarion Suites
02.2020 - 05.2024
Emergency Medical Dispatcher
Mytrex Inc dba Rescue Alert
02.2015 - 05.2025
Box Office Associate
Utah Tech University
10.2012 - 12.2020
Some College (No Degree) - General Studies
Utah Tech University
Similar Profiles
Tammy DuclosTammy Duclos
Executive Director Open Door Mission at Rutland City Rescue Mission DBA Open Door MissionExecutive Director Open Door Mission at Rutland City Rescue Mission DBA Open Door Mission
Ku'uipo VaimaonaKu'uipo Vaimaona
Emergency Medical Dispatcher at Mytrex Inc.Emergency Medical Dispatcher at Mytrex Inc.
Delon J. CarpenterDelon J. Carpenter
Collections Agent at Stay Safe Alert / Smart Med AlertCollections Agent at Stay Safe Alert / Smart Med Alert
Jaden HodgesJaden Hodges
Regional Service Manager at Marine UnitedRegional Service Manager at Marine United
Sarah NelsonSarah Nelson
Retail Marketing Sub Contractor at Artistic InnovationsRetail Marketing Sub Contractor at Artistic Innovations