Salud Alonzo
Amelia,OH
Summary
Dynamic administrator with proven expertise at SaludalonzoElectric LLC in optimizing office management and enhancing customer service. Skilled in data entry and recordkeeping, I successfully reduced overhead costs and improved workflow efficiency. Known for attention to detail and exceptional communication, I fostered collaboration across departments to achieve timely project completion.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrator
SaludalonzoElectric LLC
01.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Bilingual Customer Care Pharmacy
Humana Work From Home
05.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others in English And Spanish.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Bilingual Patient Registration
Primary Health Solutions
04.2016 - 10.2017
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally in English and Spanish.
- Ensured accurate patient information collection by implementing a thorough data verification system.
- School Based Health clinic
- Implemented an effective scheduling system to optimize appointment availability and minimize conflicts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Scheduled [Number]+ daily appointments using computerized calendars.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Bilingual Customer Service Representative
OnCall LLC
05.2015 - 04.2016
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Met customer service objectives by providing superior customer service to Spanish-speaking customers.
- Documented customer service policies, scripts and procedures in [Language].
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Administrative Assistant
State Farm Insurance
01.2014 - 04.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Spanish Medical Interpreter
Affordable Language Services
04.2005 - 09.2012
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Followed ethical codes to protect confidentiality of patient medical information.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Verified understood medical information for patients by simplifying any jargon.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Attended training programs to improve professional knowledge and interpretation skills.
- Developed and maintained glossary of technical terms.
Education
GED -
Libbey High School
Toledo, OH01-2001
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office management
- Schedule coordination
- Interpretation
- Consecutive interpretation
- Simultaneous interpretation
- Fluent Spanish
Certification
- Certified Spanish Medical Interpreter, Completion Of Bridging The Gap Training - 40 Hour.
- Spanish Medical Interpretation Training - Santa Maria
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrator
SaludalonzoElectric LLC
01.2021 - Current
Bilingual Customer Care Pharmacy
Humana Work From Home
05.2017 - 03.2018
Bilingual Patient Registration
Primary Health Solutions
04.2016 - 10.2017
Bilingual Customer Service Representative
OnCall LLC
05.2015 - 04.2016
Administrative Assistant
State Farm Insurance
01.2014 - 04.2015
Spanish Medical Interpreter
Affordable Language Services
04.2005 - 09.2012
GED -
Libbey High School
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