Saluka Weeratunga
Albany,OR
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
2nd Assistant Manager
Zumiez Inc.
9 2023 - Current
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Academic Coach
Lane Community College
05.2022 - 06.2023
- Instructed students in career development techniques.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Developed student confidence through positive reinforcement strategies.
Customer Service Associate
Recreational Equipment Inc.
04.2019 - 01.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Enhanced brand image by consistently delivering service beyond expectations.
Education
Associate of Science -
Lane Community College
Eugene, ORAssociate of Arts - General Studies
Lane Community College
Eugene, ORSkills
Customer service focus
Delegation Abilities
Marketing knowledge
Team motivation
Product and service knowledge
Staff Development
Money Handling
Retail Operations
References
Emma Sherwood
Jose Garcia
Tyler Burnett
Timeline
Academic Coach
Lane Community College
05.2022 - 06.2023
Customer Service Associate
Recreational Equipment Inc.
04.2019 - 01.2021
2nd Assistant Manager
Zumiez Inc.
9 2023 - Current
Associate of Science -
Lane Community College
Associate of Arts - General Studies
Lane Community College
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