Salvador Guadarrama
Richmond,tx
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, at Julias Mex Grill. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in cash handling and upselling, consistently exceeding sales targets while maintaining a clean and organized dining environment.
Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Julias Mex Grill
03.2020 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Escalantes Mexican Restaurant
04.2015 - 01.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Robert E Lee
Houston Texas05.1991
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Food running
Certification
Certified by the TABC approve seller Training program
Languages
Spanish
Full Professional
Timeline
Server
Julias Mex Grill
03.2020 - 05.2025
Server
Escalantes Mexican Restaurant
04.2015 - 01.2020
High School Diploma -
Robert E Lee
Similar Profiles
Daniela CardozaDaniela Cardoza
Server at Julias Mex GrillServer at Julias Mex Grill
Alexdrys SuarezAlexdrys Suarez
Cocinero at Frontera Mex-Mex GrillCocinero at Frontera Mex-Mex Grill
Eliana Sosa ArrospideEliana Sosa Arrospide
Assistant Manager at Frontera Mex-Mex GrillAssistant Manager at Frontera Mex-Mex Grill
Geovany BolanosGeovany Bolanos
Back of House Team Member at Torchy's TacosBack of House Team Member at Torchy's Tacos
Bridgette DavisBridgette Davis
HIM Technician at Brazos View HealthcareHIM Technician at Brazos View Healthcare