Summary
Overview
Work History
Education
Skills
Timeline
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Salvador Macias

Irvine,CA

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

2
2
years of professional experience

Work History

Technical Services Specialist

Hytera US
Irvine, CA
03.2024 - Current
  • Upgrade Units, Download Apps & Files using MDM: Utilize Mobile Device Management (MDM) tools to upgrade units and install applications and files
  • Install SIM Cards and Configure APN: Proficiently install SIM cards in units and configure the correct Access Point Name (APN) settings
  • Program Units using SySoP: Use SySoP (System Operator) programming to configure units to specific requirements
  • Build PoC Systems and Configurations: Collaborate with the engineering team to construct Proof of Concept systems and customize configurations to meet client specifications
  • Customer Support via Ticket System: Provide responsive and effective customer support by addressing inquiries, issues, and requests through our ticketing system
  • Troubleshoot Units with Basic Configurations: Diagnose and resolve technical issues on units arriving for repair, ensuring they meet basic configuration standards
  • Answer Phone Calls as Required: Be available to answer phone calls, assisting customers and colleagues when necessary
  • Complete assigned tasks for service department success.
  • Documented all service requests, resolutions and customer interactions in a ticketing system.
  • Evaluated software or hardware to recommend improvements or upgrades.

Data Verification Coordinator

The Intersect Group (Contracted to SurePrep)
Irvine, CA
01.2024 - 03.2024
  • Responsible for verifying and inputting tax data submitted by accounting firms for the purpose of filing tax returns
  • Utilize an in-house software called 1040SCAN that utilizes a new technology called Optical Character Recognition (OCR) and verify efficiency of the software's operations
  • Constantly focusing on details and accuracy of the software's functionality to successfully prepare tax documents for clients
  • Help maximize efficiency in the 1040SCAN software to facilitate paperless tax workflow for clients
  • Provide solutions to errors in 1040SCAN operations to ensure effective results from the software.
  • Filed electronically through approved software programs.
  • Compiled data from clients to accurately complete tax forms.
  • Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
  • Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
  • Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.

Warehouse Clerk

Glaukos
San Clemente, CA
07.2023 - 12.2023
  • Part of the receiving department where we receive product for the company and log it into the system
  • Enter information into the Oracle system as well as organizing information into the network folders.
  • Assisted with physical inventories as needed.
  • Received, unpacked and inspected incoming shipments of merchandise.
  • Ensured safety compliance standards were met at all times while working in the warehouse environment.
  • Organized warehouse space by moving materials to appropriate locations.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Organized deliveries by sorting and stocking receivables

Hardware Tester

Computers 2 SD Kids
San Diego, CA
05.2022 - 06.2022
  • Hardware testing laptops and desktops in order to be sent out to schools and/or children in need.
  • Prepared donation packages for pickup by charitable organizations or distribution centers to send out to children in need and also some of it was sent to kids in Ukraine.
  • Calibrated test equipment and performed quality control checks on all finished products.
  • Tested functioning of completed assemblies to ensure proper operation.
  • Disassembled Mac and Dell desktops and other electronics for spare parts.
  • Evaluated and tested products using measurement and diagnostic devices to adjust, test, and repair equipment.
  • Ensured compliance with established QA policies throughout all stages of the software cycle.
  • Performed exploratory testing to identify defects in the application or system under test.
  • Recorded and documented test results to compare to expected results.
  • Repaired malfunctions, reassembled items, and performed final tests.
  • Checked software programs for usability, functionality, and design issues.

Education

Associate of Science - Computer Information Systems

Saddleback College
06.2024

Skills

  • Tax Return Preparation
  • Customer Service Skills
  • Sales
  • Data Entry
  • Linux (2 years)
  • Mac OS / Microsoft Windows
  • DNS
  • Network Administration
  • Operating Systems
  • System Administration
  • SQL (1 year)
  • Microsoft Excel (2 years)
  • Oracle (1 year)
  • Software troubleshooting
  • Technical support
  • Desktop support
  • DHCP
  • Computer networking
  • Network security
  • Microsoft Office
  • VPN
  • TCP
  • Ubuntu
  • CompTIA Linux
  • CompTIA A
  • Software Installation

Timeline

Technical Services Specialist

Hytera US
03.2024 - Current

Data Verification Coordinator

The Intersect Group (Contracted to SurePrep)
01.2024 - 03.2024

Warehouse Clerk

Glaukos
07.2023 - 12.2023

Hardware Tester

Computers 2 SD Kids
05.2022 - 06.2022

Associate of Science - Computer Information Systems

Saddleback College

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Salvador Macias