SALVADOR MARROQUIN
Uniondale
Summary
Experienced with overseeing daily teller activities and maintaining operational efficiency. Utilizes team leadership to foster collaborative and productive environment. Track record of ensuring compliance with banking regulations and delivering excellent customer service.
Overview
7
7
years of professional experience
Work History
Teller Manager
TD Bank
11.2022 - Current
- Team Leadership & Coaching:Lead and support tellers, providing daily direction, coaching on customer service and financial transactions, and developing them to meet personal and operational goals.
- Operations Management:Oversee all activities on the teller line, including vault operations, cash balancing, audits, and transaction management.
- Customer Engagement:Interact with customers to assess their needs and provide appropriate services or guidance.
- Workflow & Task Management:Monitor workflows, prioritize tasks, and delegate responsibilities effectively to ensure smooth operations.
- Sales & Referrals:Coach the team on identifying and acting on referral opportunities to achieve store and individual performance metrics.
- Problem Solving:Make decisions on non-standard or low-risk issues and provide leadership to resolve daily operational problems.
- Compliance & Risk Management:Ensure staff adheres to policies, regulatory guidelines, and accurate equipment use, managing transactions with low-risk potential.
- Performance Monitoring:Collaborate with store leadership to achieve overall store results and individual teller performance metrics.
SALES ASSOCIATE
The UPS Store
11.2021 - 11.2022
- Customer service: Greet customers, provide excellent customer service, and resolve their shipping needs
- Product knowledge: Learn about products and services, and advise customers on the best options
- Equipment operation: Operate equipment like copiers, fax machines, and point-of-sale devices
- Shipping: Assist customers with shipping, including packing, weighing, and labeling packages
- Document services: Assist customers with document services like printing and copying
- Mail services: Receive, sort, and place mail in customer mailboxes
- Store maintenance: Maintain a clean and safe working environment, and assist with merchandising
- Transactions: Process sales transactions and reconcile registers
SHIFT LEAD
Taco Bell
07.2018 - 08.2021
- Supporting the restaurant general manager: Shift leads help the restaurant general manager run effective shifts.
- Ensuring team members complete tasks: Shift leads make sure that team members complete all of their assigned duties.
- Providing quality food: Shift leads ensure that food is served safely and in a friendly manner.
- Resolving customer complaints: Shift leads quickly and positively resolve customer complaints.
- Providing feedback: Shift leads provide constructive feedback to team members.
- Communicating with management: Shift leads communicate openly and honestly with the restaurant management team.
- Following policies: Shift leads follow cash, security, inventory, and labor policies and procedures.
- Training employees: Shift leads train employees.
- Modeling appropriate behavior: Shift leads model appropriate behaviors.
- Maintaining standards: Shift leads maintain company standards on equipment, facility, and grounds.
- Ensuring a safe environment: Shift leads ensure a safe working environment.
Education
CRIMINAL JUSTICE COURTS, POLICE AND CORRECTIONS -
Farmingdale State College
Farmingdale, NY01-2025
Skills
- Problem solving
- Attention to detail
- Leadership
- Communication skills
- Teamwork
Timeline
Teller Manager
TD Bank
11.2022 - Current
SALES ASSOCIATE
The UPS Store
11.2021 - 11.2022
SHIFT LEAD
Taco Bell
07.2018 - 08.2021
CRIMINAL JUSTICE COURTS, POLICE AND CORRECTIONS -
Farmingdale State College
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