Salvador Montelongo
Cedar Hill
Summary
Dedicated professional with strong work ethic and adaptability in hands-on environments. Demonstrated responsibility and capacity for rapid learning in new tasks. Committed to leveraging physical stamina and teamwork skills to contribute effectively in new roles.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Laborer
City of Cedar Hill
Cedar Hill, TX
08.2026 - Current
- Performed general labor tasks including lifting, hauling, and site cleanup for municipal operations.
- Assisted crews with maintenance, repairs, and preparation of work areas for daily assignments.
- Operated hand tools and basic equipment safely to complete assigned field work.
- Loaded and unloaded materials, supplies, and equipment for city projects and services.
Customer Service Representative
C3 Mechanical
Duncanville, TX
02.2024 - 08.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Resolved complex customer complaints through effective problem-solving, leading to satisfactory outcomes.
- Provided timely assistance to customers, addressing inquiries and resolving issues efficiently.
- Achieved compliance with customer call guidelines, ensuring optimal service levels and productivity.
- Utilized CRM software to track customer interactions and ensure accurate information management.
- Collaborated with team members to streamline processes, improving service quality and customer satisfaction.
- Assisted in training new representatives on customer service protocols and best practices.
Janitorial Lead
Torres Cleaning Services
Dallas, TX
03.2023 - 02.2024
- Trained and mentored team members on effective cleaning techniques and equipment usage, fostering skill development and team competency.
- Conducted inspections to maintain quality control and compliance with client specifications.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted inspections to ensure quality control and compliance with client specifications, enhancing service delivery.
- Distributed supplies and goods to staff at shift start to ensure inventory levels met operational needs and support budget management.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Distributed supplies and goods to staff at beginning of the beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
Education
GED -
Duncanville High School
Duncanville, TXSkills
- Field support
- Issue resolution
- Resource allocation
- Project completion
- Operational efficiency
- Material handling
- Sales closing
- Service upselling
- Record keeping
- Effective communication
- Sales techniques
- Punctual and reliable
- Basic computer skills
- Microsoft outlook
- Store maintenance
- Sales techniques
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Laborer
City of Cedar Hill
08.2026 - Current
Customer Service Representative
C3 Mechanical
02.2024 - 08.2026
Janitorial Lead
Torres Cleaning Services
03.2023 - 02.2024
GED -
Duncanville High School