Salvador Muro
Long Beach,CA
Summary
Dynamic professional with extensive experience at Tireco, Inc., excelling in business process analysis and customer support. Proven track record in leading teams to enhance operational efficiency and implementing process improvements. Skilled in warehouse management systems and change management, driving impactful results through strategic planning and effective communication.
Overview
18
18
years of professional experience
Work History
Customer Support Specialist II
Tireco, Inc
01.2021 - Current
- Oversaw Customer Support team, clarifying objectives and ensuring effective customer demand fulfillment.
- Facilitated proper training for each Customer Support team member, supporting ongoing development.
- Implemented continuous improvements to enhance customer support processes and efficiency.
- Managed Support Tickets within resolution guidelines, ensuring timely escalations and actions.
- Tracked and analyzed Customer Support trends, developing action plans as necessary.
- Coordinated IT Orientation for new customers, enhancing equipment familiarity for successful onboarding.
- Collaborated with Infrastructure team to equip new employees with essential technology.
- Maintained and managed Support Ticketing System to streamline operations.
Business Analyst II
Tireco, Inc
01.2017 - 01.2021
- Conducted customer interviews to gather business and technical requirements for process improvements.
- Managed planning and execution of testing and training efforts to ensure quality deliverables.
- Evaluated information from multiple sources to identify conflicts and process inefficiencies.
- Promoted understanding and effective use of technology applications across the company.
- Provided guidance to IT peers and leadership on business process design and enterprise application use.
- Specialized in warehouse operations, routing, delivery, and sales enhancements.
Business Analyst
Tireco, Inc
01.2016 - 12.2016
Warehouse Lead
Tireco, Inc
12.2009 - 12.2015
Warehouse Operator
Tireco, Inc
01.2007 - 12.2009
Education
GED -
Long Beach City College
Long Beach, California, US01.2014
High School Diploma -
Long Beach Polytechnic High
Long Beach, California, US01.2009
Skills
- Business process analysis
- Warehouse management systems
- Customer support and service
- Team leadership
- Process design and improvement
- Microsoft Office applications
- Data management and entry
- Project implementation
- Change management
- Business analysis
- Distribution center operations
- IT hardware support
- User guide creation
- Software implementation
- Help desk support
Timeline
Customer Support Specialist II
Tireco, Inc
01.2021 - Current
Business Analyst II
Tireco, Inc
01.2017 - 01.2021
Business Analyst
Tireco, Inc
01.2016 - 12.2016
Warehouse Lead
Tireco, Inc
12.2009 - 12.2015
Warehouse Operator
Tireco, Inc
01.2007 - 12.2009
GED -
Long Beach City College
High School Diploma -
Long Beach Polytechnic High
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