Salvador Pena
Concord,CA
Summary
Highly experienced Salesman known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
17
17
years of professional experience
Work History
Salesman
Hilltop CDJR
10.2018 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate vehicle based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on vehicle options and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Assistant Manager
DSI Logistics
06.2014 - 09.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules of delivery teams and delegating assignments to meet coverage and service demands.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Delivery Supervisor
DSI Logistics
05.2010 - 05.2014
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Collaborated with warehouse staff to coordinate efficient loading and unloading processes.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Coordinated consistent on-time deliveries of damage-free goods.
Sales Representative
1-800 Remodel
02.2010 - 05.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Drove successful contract negotiations with potential customers, ensuring mutually beneficial terms were agreed upon.
Guest Service Team Member
Target
09.2007 - 02.2010
- Assisted in training new team members on company policies, procedures, and guest service standards.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
- Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with other departments to deliver exceptional service experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Criminal Justice And Business Administration
Heald College
Concord, CA09.2008
High School Diploma -
Mount Diablo High School
Concord, CA06.2007
Skills
- Customer Relationship Building
- Lead prospecting
- CRM Tracking
- Negotiation Tactics
- Sales strategy development
- Upselling and Cross Selling
Languages
Spanish
Native or Bilingual
Timeline
Salesman
Hilltop CDJR
10.2018 - Current
Assistant Manager
DSI Logistics
06.2014 - 09.2018
Delivery Supervisor
DSI Logistics
05.2010 - 05.2014
Sales Representative
1-800 Remodel
02.2010 - 05.2010
Guest Service Team Member
Target
09.2007 - 02.2010
No Degree - Criminal Justice And Business Administration
Heald College
High School Diploma -
Mount Diablo High School
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