Salvador Perea-Lopez
Summary
Dynamic Behavioral Health Technician Supervisor at Palo Verde Behavioral Health, adept in conflict de-escalation and documentation. Enhanced patient care through innovative therapeutic activities and crisis intervention, fostering a collaborative environment. Proven track record in mentoring staff and implementing quality improvement initiatives, significantly elevating service delivery and patient satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician Supervisor
Palo Verde Behavioral Health
01.2022 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Completed training programs in Handle with care, Verbal de-escalation, Service excellence and Trauma informed care to deliver instructional courses for both current and newly hired staff.
- Attended ongoing training sessions/workshops to stay updated on best practices in behavioral health care delivery
Executive Administrative Assistant
Starfish Care Homes
06.2014 - 11.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Filed paperwork and organized computer-based information.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
Entrepreneur
Self Employed Services
08.2007 - 05.2014
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
- Launched successful referral program, encouraging satisfied customers to spread word about business.
Education
High School Diploma -
Catalina Foothills High School
Tucson, AZ05-2007
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
Certification
- Handle With Care Training - 2023, 2024, 2025
- Verbal De-escalation Training - 2023
- Service Excellence Training - 2024
- Trauma Informed Care Training - 2025
- CPR/First Aid
- Fingerprint Clearance Card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Behavioral Health Technician Supervisor
Palo Verde Behavioral Health
01.2022 - Current
Executive Administrative Assistant
Starfish Care Homes
06.2014 - 11.2021
Entrepreneur
Self Employed Services
08.2007 - 05.2014
High School Diploma -
Catalina Foothills High School
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