Salvador Serafin
Los Angeles,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at ABS Auto Auctions, demonstrating exceptional dependability and client service skills. Excelled in vehicle maintenance and cleanliness standards, significantly contributing to a positive customer experience and streamlined inventory management. Collaborated effectively with teams, embodying initiative-taking and administrative support to achieve superior results.
Overview
30
30
years of professional experience
Work History
Lot Attendant
ABS Auto Auctions
Los Angeles, CA
02.2011 - 12.2023
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Collaborated with sales team to maintain accurate inventory records, streamlining processes for both sales and service departments.
- Followed safety protocols for personal, guest and automobile safety.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Increased efficiency of dealership operations by coordinating the movement and organization of inventory on the lot.
Porter
Vermont Chevy
Los Angeles, CA
03.1994 - 06.2008
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Stored supplies safely and securely to prevent theft and damage.
- Completed sweeping, mopping, and window-cleaning.
- Resolved guest inquiries punctually and politely for professional customer service.
Laundry Attendant
Sofitel Luxury Hotels
Los Angeles, CA
01.2005 - 06.2007
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Skills
- Dependability
- Vehicle detailing
- Cleanliness standards
- Vehicle Inspection
- Initiative-taking
- Vehicle Maintenance
- Administrative Support
- Client Service
- Supplies Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Lot Attendant
ABS Auto Auctions
02.2011 - 12.2023
Laundry Attendant
Sofitel Luxury Hotels
01.2005 - 06.2007
Porter
Vermont Chevy
03.1994 - 06.2008