Salvador Toledo
Las Vegas,NV
Summary
Analytical and detail-oriented data analyst with a strong background in computer information science and over a decade of experience in technical problem-solving and customer service. Proven ability to interpret and analyze complex data sets, providing actionable insights that drive business decisions.
Overview
13
13
years of professional experience
Work History
Installation Technician and System Design Consultant
Safe Haven Security
10.2023 - Current
- Installed, configured, and tested home and commercial security systems, including cameras, alarms, motion detectors, and access control systems, ensuring optimal functionality and customer satisfaction
- Provided customized security solutions by assessing clients' properties, identifying vulnerabilities, and recommending appropriate hardware and software based on specific security needs
- Integrated various security systems with client networks and smart home technologies, ensuring seamless operation and user-friendly control
- Performed systems analysis and security system design consulting to keep security systems up-to-date with the latest features and protections
- Developed training materials and user manuals to assist clients in managing their security systems independently, ensuring they could maximize the benefits of their investment
- Ensured all systems were implemented according to the design specifications and industry standards, providing reliable and efficient security coverage.
Analyst, Project Designer and Consultant
Rock N Block
03.2023 - 09.2023
- Collaborated with business owners to understand their specific needs and objectives, conducting thorough analyses to identify the optimal system solutions
- Designed innovative and efficient system architectures tailored to meet both functional and business requirements, ensuring scalability and future-proofing
- Provided expert consultation to clients, guiding them through the selection and implementation of new systems
- Offering insights on the best practices for system integration, optimization, and long-term management to ensure clients achieved their desired outcomes
- Led the end-to-end setup of new systems, from software installation to configuration, ensuring that all components were integrated seamlessly
- Worked closely with technical teams to oversee the deployment of systems
- Leveraged a variety of software platforms for project management, system design, and client documentation, ensuring that all aspects of the project lifecycle were handled efficiently.
Genius - Technical Support Specialist
Apple Retail
09.2011 - 03.2023
- Provided insightful advice for clients, hands-on technical support
- Diagnosed product issues on the spot, determining repairs needed
- Identified potential security issues and provided recommendations for improvement
- Efficiently reported and documented issues reported, and troubleshooting steps of customer reported issues
- Able to create reporting to executives based on data analysis of current issues to anticipate common issues based on Apple products
- Provided onboard training to new hires and follow up to ensure company vision and policy are successfully implemented
- Mentored fellow employees by leveraging my extensive knowledge to develop effective and efficient associates.
Education
Bachelor's in Computer Information Science -
Devry University
Sherman Oaks, CA01.2019
Skills
- Data management
- Project management
- Data visualization
- Statistical analysis
- Python/R Programming
- Attention to detail
- Data cleaning
- Data preparation
Timeline
Installation Technician and System Design Consultant
Safe Haven Security
10.2023 - Current
Analyst, Project Designer and Consultant
Rock N Block
03.2023 - 09.2023
Genius - Technical Support Specialist
Apple Retail
09.2011 - 03.2023
Bachelor's in Computer Information Science -
Devry University
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