Salvador Cuevas Ruiz
Denver,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best. Also, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of company goals and training in your department. Motivated to learn, grow and excel in your company. Exceptionally talented Tutor with over 2 years of teaching experience. Passionate about working with youth and adult learners. Strong commitment to enhancing and supporting education. Outstanding communication and problem-solving skills. Demonstrated to deliver one-on-one service focused on learning and skills development. Foster positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dental Clinic
Aurora, CO
09.2017 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided primary customer support to internal and external customers.
- Provided ongoing guest service.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
Tutor
University Of Colorado Denver
Denver, United States
07.2018 - 12.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Worked with students in classrooms or home environments to provide educational support.
- Provided appropriate learning materials for students.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Tutored struggling, average and advanced students in Organic chemistry course materials.
- Tutored struggling, average and advanced students in General chemistry course materials.
- Helped students prepare for routine and standardized tests and college entrance exams.
- Met with students and discussed educational goals and expectations.
- Developed student confidence though attentive instruction in mathematics, applying positive reinforcement strategies.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Taught pronunciation tactics, introduced essential words, and conducted reading drills.
- Built vocabulary through drill, real-time interaction and language lab techniques.
- Immersed students in conversational and written Spanish during tutoring sessions.
- Collaborated with school teachers to help students achieve Spanish language mastery.
- Tutored students remotely using Zoom platform through live sessions and pre-recorded videos.
- Assisted students with core aspects of Spanish language.
- Supported professionals seeking to advance general Spanish-language abilities or better target skills on specific professions.
Education
Bachelor of Science - Biology
University of Colorado Denver
Denver, Co.05.2020
Skills
- Teamwork and Collaboration
- Excellent Communication
- Flexible and Adaptable
- Multitasking Abilities
- Self-Motivated
- Dependable and Responsible
- Decision-Making
- MS Office
- Data Entry
- Problem-Solving
- Active Listening
- Written Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Training and Development
- PPE Compliance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Tutor
University Of Colorado Denver
07.2018 - 12.2018
Customer Service Representative
Dental Clinic
09.2017 - 03.2020
Bachelor of Science - Biology
University of Colorado Denver
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