Summary
Overview
Work History
Education
Skills
Software
Timeline
Awards
Generic
Salvador John Ricamonte

Salvador John Ricamonte

San Antonio,TX

Summary

IT professional with thorough understanding of system administration and network management. Proven ability to troubleshoot complex issues and deploy effective solutions. Highly reliable team player with focus on collaboration and adaptability to meet evolving technical needs. Known for effective problem-solving and delivering results in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Information Technology Specialist

Tech3
04.2022 - Current
  • Answer calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on office information systems
  • Provide support for implementation, troubleshooting, and maintenance of IT systems.
  • Provide first-level problem identification, diagnosis, and resolution of problems
  • Provide tier 1/2 support to end users for desktop, server, applications, communications, or hardware
  • Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the end user(s)
  • Simulate or recreate user problems to resolve operating difficulties
  • Recommend systems modifications to reduce user problems
  • Using ConnectWise Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
  • Troubleshoot Microsoft products including, but not limited to, Windows, MS Office, Office365, Azure AD including Windows security, and other Microsoft desktop products.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Used ticketing systems to manage and process support actions and requests.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Established IT policies and procedures, fostering a culture of security awareness within the organization.
  • Managed high levels of call flow and responded to technical support needs.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and resolved hardware and software issues.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Set up network profiles, security permissions and file sharing systems.

Information Technology Assistant

Cox Manufacturing Company, Inc.
06.2015 - 04.2022
  • Installs, configures, and troubleshoots Hardware. Software, Phone (PABX), Access Control and Network (wired, wireless, fiber, copper) issue.
  • Design and implement IDF in the facility.
  • Works with PLC team to troubleshoots machine. (DECO, CNC and Multi-spindle)
  • Creates, updates, and installs hard drive images on personal computers and Laptops in order to meet user’s needs.
  • Installs and configures software components including operating systems and client applications.
  • Configures and troubleshoots network interface devices ensuring proper network connectivity and correct VLAN.
  • Installs, configures, and maintains stand alone and networked printers including label printers (Zebra)
  • Coordinates with systems/Network administrators to resolve issues.
  • Maintains and troubleshoots Audio/Video equipment and coordinates support with related A/V vendors. (Projectors, TV, Microphone etc..)
  • Ensured minimal disruption during system upgrades by executing well-planned migration strategies .
  • Enhanced system security by conducting regular vulnerability assessments and implementing necessary patches.
  • Managed inventory of hardware assets, ensuring proper allocation and timely replacement of outdated equipment.
  • Contributed to the successful completion of IT projects by collaborating with cross-functional teams.
  • Evaluated emerging technology trends for potential applicability within the organization.
  • Implemented data backup procedures, safeguarding critical company information from potential loss or compromise incidents.
  • Improved IT infrastructure by implementing and maintaining hardware, software, and network components.
  • Provided timely technical assistance to employees, resolving a wide range of IT issues.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.
  • Assisted in development of system security protocols.

Injection Molding Operator

Schroeder America
01.2011 - 06.2015
  • Mold Injection Setup – Responsible for setting up mold, Material Handling and running the mold injection machines. Troubleshooting Desktop, Printers, Network and other IT peripherals occasionally.

Information Technology Supervisor

SM Retail
05.2007 - 07.2010
  • Act as the Project Manager of the new store & responsible in making sure that all IT equipment is optimal.
  • Part of a group that was formed to deliver a 24/7 on call and online support to (80) SM Supermarket, Savemore, Makro and Hypermarket nationwide. Responsible in troubleshooting, analyzing and repairing problems on software’s and hardware equipment. Specialized in Posware, TPLinux, ANSI and Storeline, the Point of Sale software use by the company.
  • Hardware support on Wide and Local Area Network. Configures Wireless Devices – access points, client switch, wireless PC Cards, Weighing Scales, Barcode Printers(Zebra) and Radio frequency Scanners. Install, deploy and implement IT projects to branches. Implement Physical Inventory in all branches including warehouse.
  • Mar 2007 – May 2007 ITS – SAP Basis Data Center
  • Insure that the Data Center is running 24/7 for 29 sites and 3 warehouses nationwide. Monitoring SAP Application System. Responsible for uploading, archiving and converting files generated IN POS to SAP. Executing daily System backup and data restore if needed using SAP Database Maintenance tool (SAPDBA), TIVOLI Storage Management System Backup and IBM Flashcopy
  • Managed a diverse team of IT professionals, fostering an environment of continuous learning and innovation.
  • Ensured adherence to industry best practices by conducting regular audits of IT systems and processes.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.

Information Technology Assistant

SM Retail
01.2006 - 04.2007
  • (Branch Operations)SM Manila and San Lazaro
  • Provides friendly, courteous and efficient service to customers. Responsible in maintaining the integrity and accuracy of data in the branch’s POS database. Responsible in the first line of troubleshooting and support for hardware problems. Hardware includes LAN, digital weighing scale, Barcode printer(Zebra) Radio frequency Scanners, Access Points, POS Terminals, Back office Computers and Servers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Implemented preventive maintenance procedures.

Education

Bachelor of Science - Computer Science

AMA Computer University
Philippines
05.2005

Skills

  • Microsoft 365 administration
  • Ticket management
  • Client support
  • Problem-solving skills
  • IT problem-solving expertise
  • Information security
  • Wired and wireless network management
  • Software updates
  • Hardware installations
  • LAN protocols
  • Security protocols
  • Task prioritization
  • IT service management
  • Software licenses and patches
  • Hardware upgrades
  • IT technical support
  • Application support
  • Network diagnostics
  • System administration
  • End-user support expertise

Software

Microsoft Entra

Microsoft Intune

Veeam

Connectwise

Google Worskspace

Timeline

Information Technology Specialist

Tech3
04.2022 - Current

Information Technology Assistant

Cox Manufacturing Company, Inc.
06.2015 - 04.2022

Injection Molding Operator

Schroeder America
01.2011 - 06.2015

Information Technology Supervisor

SM Retail
05.2007 - 07.2010

Information Technology Assistant

SM Retail
01.2006 - 04.2007

Bachelor of Science - Computer Science

AMA Computer University

Awards

Salvador John Ricamonte - AMA, May 2005, Dean's Lister

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