Salvador O. Warren
Fair Oaks,CA
Summary
I am friendly, loyal and dedicated to providing excellent customer service. I am determined to succeed in any given setting and thrive in a fast-paced work environment. I have extensive experience in customer service, retail, clerical/admin, and hospitality. I am a fast learner when taking up any new position. I love new challenges. I work efficiently as part of a team as well as on my own. I am looking for a position in which I can develop and grow while giving my very best to my employer.
Overview
2017
2017
years of professional experience
Work History
Photographer
Aperture Lion Photographer
01.2015 - 01.2017
- Set up appointments with clients and events.
- Provided service and services at various locations.
- Edited and complied files for clients.
- Self motivated and driven industry.
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned and uploaded photographs for publication.
Customer Loyalty Agent
Zappos
10.2013 - 12.2014
- Assisted Customer over the Phone, Chat, and Email.
- Worked closely with UPS, FedEx, and USPS in assistance to help customer.
- Amazon Security verified.
- Volunteered for off property events.
- Part of a development team for new programs for employees.
- Maintained Employee Online Team Page.
- Promptly responded to inquiries and requests from prospective customers.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
Sales Associate
GameStop
06.2013 - 01.2014
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Room Reservations/ Group
The Tropicana Hotel and Resort
09.2010 - 04.2013
- Sales of rooms for the property
- Arranged accommodations for VIP guests
- Assisted in booking rooms for major corporations, special groups, special VIP events on property
- Assisted with managing all incoming calls
- Assisted with Casino Host players and high rollers
- Assisted with all inquiries regarding the property and Las Vegas attractions
- Worked with LMS, CMS, and MS Office applications
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Reservations Agent / Sales / PBX
The Standard Downtown
07.2008 - 08.2010
- Sales of Rooms for the property
- Arranged accommodations for VIP guest
- Completed data entry tasks with accuracy and efficiency.
- Assisted in booking rooms for major corporations
- Assisted with managing all incoming, and outgoing calls for guest and employees
- Addressed questions and concerns of guests
- Organized and maintained the annual sales records
- Maintained the hotel inventory for our wholesale department
- Worked with Opera, Micros, and MS Office applications
- Verified accuracy of data before transcribing.
Room Service Coordinator / Expediter
Shutters on the Beach Hotel
03.2006 - 01.2008
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Sales Associate / Store Sales Lead
Universal Studios Hollywood
1 1 - 02.2006
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Makeup -
School of Cinema Makeup, and Movie
Los Angeles, CA2008
Bachelor's - Video Game Art and Design
Westwood College
Los Angeles, CA2005
School Graduate - undefined
William Howard Taft High School
Woodland Hills, CA2004
Skills
- Bilingual, type 46WPM, familiar with MS Word and Excel, customer service, sales, hospitality, clerical/admin, cash, credit card, and traveler’s check handling, and coordinator/supervisory experience
Additional Information
- Received numerous letters of commendation from guests, supervisors and management for excellence in guest service Received high scores from secret shoppers While working at The Standard, I was nominated twice for employee of the month. Was also nominated for employee of the year. Was part of the safety committee, and the monthly Employee Round Table meetings. Help start the public transportation program for The Standard Hotel. While working for Event Network, my store was awarded ‘Best Customer Service’, and had the top sales of all the stores in our region. While working at Universal Studios Hollywood, was given several awards for my customer service skills and interaction.
Timeline
Photographer
Aperture Lion Photographer
01.2015 - 01.2017
Customer Loyalty Agent
Zappos
10.2013 - 12.2014
Sales Associate
GameStop
06.2013 - 01.2014
Room Reservations/ Group
The Tropicana Hotel and Resort
09.2010 - 04.2013
Reservations Agent / Sales / PBX
The Standard Downtown
07.2008 - 08.2010
Room Service Coordinator / Expediter
Shutters on the Beach Hotel
03.2006 - 01.2008
Makeup -
School of Cinema Makeup, and Movie
Bachelor's - Video Game Art and Design
Westwood College
School Graduate - undefined
William Howard Taft High School
Sales Associate / Store Sales Lead
Universal Studios Hollywood
1 1 - 02.2006
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