SALVANA ABBO
El Cajon,CA
Summary
Well-qualified in this position in handling complex customer issues and promoting positive experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Experienced with financial analysis, budgeting, and reporting. Utilizes analytical skills to assist in financial forecasting and planning. Knowledge of financial software and MS Excel for accurate data management and reporting.
Overview
15
15
years of professional experience
Work History
Office Assistant II Bilingual Arabic
Sevick School
08.2024 - Current
- Special Education assessment: Enroll various numbers of students daily in Zangel, FileMaker, and Seis.
- Perform administrative duties such as filing, photocopying, etc.
- Answer telephones and transfer calls to the correct departments.
- Help take care of children who come to the office.
- Managed daily office operations to ensure efficient workflow and organization.
- Assisted in scheduling appointments and maintaining calendars for multiple staff members.
- Processed incoming correspondence, prioritizing urgent requests for timely responses.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Mortgage Loan Funder
American Internet Mortgage Inc.
01.2018 - 09.2018
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated them to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
- Planned and dealt with payment schedules.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Auditing Encompass Answering borrower's questions Dealing with title companies Emails Disclosures Documents Drawings Funding/Closing
Customer Service Representative
Joe's Tobacco Inc Outlet
01.2018 - 09.2018
- Maintained customer satisfaction while handling store product returns quickly and professionally.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with locating and choosing merchandise in store.
- Assisted customers by answering questions and fulfilling requests.
Assistant Supervisor
Cuyamaca College Writing Center
08.2015 - 04.2017
- Supervised daily writing center operations, ensuring efficient support for students and staff.
- Developed and implemented tutoring schedules, optimizing resource allocation for peak usage times.
- Conducted regular quality assessments of tutoring sessions to maintain high standards of service delivery.
- Collaborated with faculty to create workshops addressing specific student writing needs and challenges.
- Analyzed student feedback to refine tutoring strategies and enhance overall program effectiveness.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Accounting Assistant Intern
Tax Office
01.2011 - 12.2011
- Processed invoices and expense reports to ensure accuracy and compliance with company policies.
- Assisted in reconciling monthly financial statements, identifying discrepancies for timely resolution.
- Maintained organized records of transactions and accounting documents for easy retrieval and auditing.
- Supported preparation of financial reports by compiling data from various sources and validating its integrity.
- Utilized accounting software to track expenditures and generate reports, improving reporting accuracy and transparency.
- Provided excellent customer service to vendors, addressing any concerns or questions related to invoicing or payment status.
- Supported month-end closing procedures, preparing necessary journal entries and adjusting account balances as needed.
- Assisted in tax preparation tasks, ensuring accurate reporting for company tax returns.
- Strengthened internal controls with vigilant monitoring of expense reports for policy adherence.
- Streamlined accounts payable processes for increased efficiency by reviewing and verifying invoices.
- Reduced errors in account reconciliations through thorough review and verification of account balances.
- Maintained accurate financial records through diligent filing and organization of documents.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
Bachelor of Science - Finance
San Diego State University
San Diego, CA05.2019
Associate of Applied Science - Business Administration
Cuyamaca-Grossmont College
San Diego01.2017
Skills
- Financial accounting
- Time management
- Attention to detail
- Customer transaction management
- Customer service expertise
- Database analysis
- File system maintenance
- Advanced Excel proficiency
- Professional networking
- Efficient task management
- Effective problem resolution
- Data storage management
- Handling customer inquiries
- Preparation of closing disclosures
- Customer retention strategies
- Proficient in document assembly
- Client needs evaluation
- Data gathering
- Problem-solving skills
- Account management expertise
- Loan closing paperwork
- Proficient in Microsoft Office
- Closing cost analysis
- Loan paperwork management
- Office administration support
- Account administration expertise
LANGUAGES
Arabic - Native or Bilingual
English - Full Professional
Turkish - Limited Working
Timeline
Office Assistant II Bilingual Arabic
Sevick School
08.2024 - Current
Mortgage Loan Funder
American Internet Mortgage Inc.
01.2018 - 09.2018
Customer Service Representative
Joe's Tobacco Inc Outlet
01.2018 - 09.2018
Assistant Supervisor
Cuyamaca College Writing Center
08.2015 - 04.2017
Accounting Assistant Intern
Tax Office
01.2011 - 12.2011
Bachelor of Science - Finance
San Diego State University
Associate of Applied Science - Business Administration
Cuyamaca-Grossmont College
Similar Profiles
Shannon BowlesShannon Bowles
CRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary SchoolCRT Teacher, Physical Education and Classroom at Tucker Road Primary School, Ormond Primary School, Valkstone Primary School
NEHA GUPTANEHA GUPTA
Teacher at Bal Bharati Public School, Delhi World School, Salvation Tree SchoolTeacher at Bal Bharati Public School, Delhi World School, Salvation Tree School
Kendra PurtellKendra Purtell
Certificated Substitute Teacher at Bakersfield City School District, Fruitvale School District, Grow Public Schools, Kern County Superintendent of Schools, Rio Bravo-Greeley School District, Lakeside School DistrictCertificated Substitute Teacher at Bakersfield City School District, Fruitvale School District, Grow Public Schools, Kern County Superintendent of Schools, Rio Bravo-Greeley School District, Lakeside School District
Natalie MatulevichNatalie Matulevich
Assistant at Steele Canyon RealtyAssistant at Steele Canyon Realty
Wilfredo Tristan Huertas CorcinoWilfredo Tristan Huertas Corcino
Child Caregiver at CDCChild Caregiver at CDC