Jordan Sala
University Place,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Service Center Manager
Xpress Global Systems
03.2022 - 06.2024
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
AM Operations Manager
GLS
12.2021 - 03.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
AM Operations Manager
OnTrac
07.2021 - 12.2021
- Coached and mentored 55 staff members through constructive feedback to develop long-term career goals.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Developed position rotation to support continuous improvement and operator development.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
PM Operations Manager
OnTrac
10.2020 - 07.2021
- Brought projects in on-time and in accordance with budget and quality standards.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Produced thorough, accurate and timely reports of project activities.
Infantry Squad Leader
US Army
04.2017 - 09.2019
- Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
- Oversaw daily command for squad of 8 soldiers, demonstrating strong moral character, intellect and respect.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
- Used active listening and effective communication to alleviate issues between personnel members.
Infantry Fire Team Leader
us
04.2013 - 04.2017
- Executed fast and effective decision-making under combat conditions to facilitate team cohesion.
- Maintained advanced knowledge of team member skills and deficiencies to properly and safely coordinate tactical strategy.
- Determined elevation and grid azimuths with maps and map overlays.
- Managed receipt, storage and issue of mission-specific weapons and ammunition.
- Developed top talent by leading training initiatives for combat preparation.
Education
High School Diploma -
San Pedro
07.2010
Skills
Leadership trained
Operational Excellence
Staff Training and Development
Safety trained
Motivation
Staff Training
Staff Supervision
Workforce Management
Service Quality Assurance
Customer Service
Timeline
Service Center Manager
Xpress Global Systems
03.2022 - 06.2024
AM Operations Manager
GLS
12.2021 - 03.2022
AM Operations Manager
OnTrac
07.2021 - 12.2021
PM Operations Manager
OnTrac
10.2020 - 07.2021
Infantry Squad Leader
US Army
04.2017 - 09.2019
Infantry Fire Team Leader
us
04.2013 - 04.2017
High School Diploma -
San Pedro
Similar Profiles
Jeremy VillwockJeremy Villwock
Operations Manager at Xpress Global SystemsOperations Manager at Xpress Global Systems
Mark HunterMark Hunter
Regional Director at Xpress Global SystemsRegional Director at Xpress Global Systems
Anthony NunezAnthony Nunez
Dock Worker at Xpress Global SystemsDock Worker at Xpress Global Systems