SALVATORE DEMAGGIO

• Reconnect with and re-activate dormant accounts by identifying opportunities in buying history, inventory gaps, and upcoming seasonal demand.

• Build and maintain trusted relationships with store owners and buyers, ensuring product alignment with customer demographics and sales trends.

• Collaborate cross-functionally with internal departments to coordinate order fulfillment, promotions, and pricing initiatives.

• Leverage CRM tools and call metrics to maintain a structured outreach cadence and achieve consistent pipeline growth.

• Provide product education and merchandising insights that help customers expand assortments and improve profitability.

• Consistently meet or exceed monthly revenue targets through strategic outreach, persistence, and attention to client satisfaction.

• Managed a sales pipeline of potential leads, ensuring that dial and outreach metrics were met consistently.
• Built lasting relationships with new and existing clients to enhance understanding of financial backgrounds and deliver customized lending solutions.
• Consulted prospective clients about OnDeck products and services, and addressed concerns about price, payments, and other terms and conditions.
• Organized and led weekly meetings to review sales performance and acknowledge top performers.
• Identified opportunities to streamline and optimize the sales call process with preparation of client industry research, scripts, scheduling tools, and product information.

• Organized and led thorough consultations with clients to understand their financial background, home ownership goals, and mortgage preferences, and provided recommendations on loan products and services available through Better.com.
• Guided clients in completing mortgage applications accurately, ensuring all documents were submitted in a timely manner and all issues were addressed.
• Cultivated positive, long-term relationships with new and existing clients to drive revenue growth.
• Coordinated a pipeline of mortgage applications, tracking progress, milestones, and deadlines to ensure timely closings.
• Liaised with real estate agents and other key stakeholders to provide mortgage updates.
• Supervised, trained, and directed team members in customer service, task coordination, and legal compliance with state and federal mortgage regulations.

• Administered support in pipeline management by contacting prospective clients and building relationships via cold calling, texts, and emails on the company’s mortgage products and services.
• Demonstrated expertise in the company’s pricing, operations, and mortgage application process to inform client decision-making and provide customized solutions.
• Collaborated with underwriters to confirm all client details, including demographics and financial information, were accurate and ensure timely processing of mortgage application.
• Monitored progress of mortgage applications, deadlines, and other milestones to ensure timely follow-up and closure of mortgage sales deals.

• Served as main point of contact for all client inquiries via phone, email, other communication channels, informing clients about the status of their mortgage applications and resolving concerns.
• Instructed clients in completing mortgage applications accurately and efficiently, as well as providing guidance in required documentation, eligibility criteria, and next steps.
• Fostered long-term relationships with clients by understanding their financial preferences, and educating them about the company’s products, terms, and requirements, driving brand loyalty and referrals.
• Verified that all given client information met confidentiality standards and that business operations adhered to company protocol.