Salvatore Sabino

Panino’s’s

Colorado Springs, CO

09.2012 - Current

Resolved conflicts between team members in an effective manner.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Optimized profits by controlling food, beverage and labor costs.
Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Managed accounts payable, accounts receivable and payroll.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Provided exceptional customer service by anticipating guest needs before they arise.
Resolved and investigated complaints regarding service, food quality and accommodations.
Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Oversaw food preparation, production and presentation according to quality standards.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Conducted weekly team meetings to discuss performance issues and provide feedback.