SALVATORE TRAPANI
Atlanta,GA,
Summary
Oversee well-organized and efficient Manager for operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Delta Air Lines environment.
Overview
10
10
years of professional experience
3
3
Certificate
Work History
Field Service Manager Operations (Grade7s)
Delta Air Lines
Atlanta , GA
12.2019 - 01.2021
- Highly efficient Field Service Manager supervising 128+ direct reports
- Defined growth strategy with team, set goals, and expectations to meet KPI
- Supported IFS Leadership in conducting employee interviews for selection of candidates
- Assembled and presented program enhancement recommendations to leadership team
- Launched seamless process for Domestic and International Briefing Strategy with over 3,595+ conversations with flight attendants in just 5 weeks
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted senior management with making key decisions by developing and submitting improvement recommendations.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Worked alongside global business leaders to deploy new training strategies.
- Planned and launched large-scale communication that boosted employee participation by 89%.
LOD Flight Attendant
Delta Air Lines
Atlanta , GA
03.2011 - 12.2019
- Provided safety of passengers in accordance with Delta policy and federal regulations by ensuring appropriate safety procedures are observed during normal flight operations and in emergency situations
- Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance.
- Confident to talk about Delta's products, and services and how Delta is making flying better
- Partnered with base leadership to provide information, input, and solutions for continuous improvements for base operational needs
- Selected as Brand Ambassador to represent Delta Air Lines
- Resolved passenger situations during flights involving disorderly passengers and medical emergencies.
- Handled [Number] calls per day to address customer inquiries and concerns
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled 100+ customer inquiries and concerns ground and inflight
Education
Business Administration
Suffolk College
New York06.2010
Skills
- Team building & Supervision
- IS ES Accident Investigations
- Diversity, Equity, Inclusion Training
- Talent Review
- Advising, counseling, and Coaching
- Performance Management, Tracking, and Evaluations
- Employee Performance Management System
- Corrective Actions
- Negotiation and Conflict Resolution
- Field Support
Certification
- Certified Data Analyst, Georgia State University
Affiliations
Data Analytics Committee Member- Hiring and Recruiting
Exercising Leadership Program: Foundational Principles |EdX| Harvard University
Diversity, Equity, Inclusion Reverse Mentorship Program
Languages
Italian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Service Manager Operations (Grade7s)
Delta Air Lines
12.2019 - 01.2021
LOD Flight Attendant
Delta Air Lines
03.2011 - 12.2019
Business Administration
Suffolk College