Summary
Overview
Work History
Education
Skills
Timeline
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Salvatore "Sam" Donato

Conyers,GA

Summary

Field Service Professional with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Skilled in troubleshooting, customer relationship management, and technical support. Valued for effective communication, leadership, and problem-solving abilities. Prepared to make significant impact through strategic planning and operational efficiency.

Diligent customer service manager with strong background in managing field service operations. Successfully coordinated service teams and enhanced customer satisfaction through effective issue resolution. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Field Service Engineer

Eam Mosca
10.2023 - Current
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
  • Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
  • Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Field Service Engineer

Vollmer Of America
10.2018 - 10.2023
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Installed and repaired CNC, Robots, and automated equipment on clients' premises.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Identified [Type] problems and potential risks, coordinating appropriate corrective action.
  • Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
  • Achieved high levels of customer satisfaction, resolving issues on first visit and exceeding service delivery expectations.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

Print Mechanic/ Print Set-up

Dart Container
01.2017 - 10.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved equipment efficiency by performing regular maintenance and repairs on industrial machinery.
  • Enhanced safety protocols, conducting thorough inspections and addressing potential hazards before they could cause accidents or injuries.
  • Collaborated with other mechanics to complete large-scale projects efficiently and effectively.
  • Increased production output by troubleshooting and resolving complex mechanical issues in a timely manner.
  • Coordinated with external contractors for specialized repair work, ensuring timely completion of projects and minimal disruption to production schedules.
  • Trained junior mechanics in best practices for industrial equipment repair and maintenance, fostering a culture of continuous learning within the team.
  • Reduced downtime by implementing preventive maintenance schedules for all machines and equipment.

West Coast Sales and Service Manager

Accu-Label International
01.2016 - 01.2017
  • - Supervise the manufacturing process of assembled equipment up to the installation and commissioning of food sorting equipment
  • - Ensure a safe working environment through effective safety training and inspections.
  • - Actively monitor shift activities for quality, process, maintenance and personnel issues.
  • - Manage department labor, productivity, and maintenance budgets to meet cost goals.
  • - Motivate personnel in a manner that effectively promotes good morale, housekeeping, and high productivity.
  • - Responsible for accurate production reporting and raw material inventories.
  • - Conduct and evaluate testing processes to improve product consistency and quality.
  • - Investigate quality complaints and implement corrective action.
  • -Determine Best solution for Labeling requirements and needs along with providing accurate and detailed solutions and pricing
  • - Maintain current customers service and maintenance needs along with regular planned service and recalibration needs.
  • - Provide Lay-Out of Area and needs of equipment and accurately obtain measurements of Building and machinery in place
  • -Sales totaling over 1.7 million gross.
  • Relative Job Duties

Field Service Technician/Engineer/Plant Management and Operations

Exeter Engineering
01.2011 - 01.2016
  • - Supervise the manufacturing process of assembled equipment up to the installation and commissioning of food sorting equipment
  • - Ensure a safe working environment through effective safety training and inspections.
  • - Actively monitor shift activities for quality, process, maintenance and personnel issues.
  • - Manage department labor, productivity, and maintenance budgets to meet cost goals.
  • - Motivate personnel in a manner that effectively promotes good morale, housekeeping, and high productivity.
  • - Responsible for accurate production reporting and raw material inventories.
  • - Conduct and evaluate testing processes to improve product consistency and quality.
  • - Investigate quality complaints and implement corrective action.
  • - Develop and implement department Preventative Maintenance program to reduce machine downtime and repair costs.
  • - Perform duties of Department Manager in his/her absence.
  • Relative Job Duties

Field Service Technician/Engineer

Maf Industries
01.2005 - 01.2011
  • - Supervise the manufacturing process of assembled equipment up to the installation and commissioning of food sorting equipment
  • - Ensure a safe working environment through effective safety training and inspections.
  • - Actively monitor shift activities for quality, process, maintenance and personnel issues.
  • - Manage department labor, productivity, and maintenance budgets to meet cost goals.
  • - Motivate personnel in a manner that effectively promotes good morale, housekeeping, and high productivity.
  • - Responsible for accurate production reporting and raw material inventories.
  • - Conduct and evaluate testing processes to improve product consistency and quality.
  • - Investigate quality complaints and implement corrective action.
  • - Develop and implement department Preventative Maintenance program to reduce machine downtime and repair costs.
  • - Perform duties of Department Manager in his/her absence.
  • Relative Job Duties

Education

BSCE Program - Computer Electronics Engineering Technology

ITT-Technical Institute
Clovis, CA
01.2008

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Naval School of Health and Science
San Diego, CA
01.1991

Skills

  • Remote support
  • On-site support
  • Troubleshooting and repair
  • Equipment installation
  • Customer service management
  • Mechanical troubleshooting
  • Hardware installation
  • Customer service
  • Customer management
  • Team direction
  • Calibration
  • Preparing work orders
  • Equipment testing
  • Service contracts
  • Maintenance and repair
  • Worksite supervision

Timeline

Field Service Engineer

Eam Mosca
10.2023 - Current

Field Service Engineer

Vollmer Of America
10.2018 - 10.2023

Print Mechanic/ Print Set-up

Dart Container
01.2017 - 10.2018

West Coast Sales and Service Manager

Accu-Label International
01.2016 - 01.2017

Field Service Technician/Engineer/Plant Management and Operations

Exeter Engineering
01.2011 - 01.2016

Field Service Technician/Engineer

Maf Industries
01.2005 - 01.2011

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Naval School of Health and Science

BSCE Program - Computer Electronics Engineering Technology

ITT-Technical Institute

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