Salvie Nichole Canto
Cebu City
Summary
Professional with robust background in process training, adept at enhancing team collaboration and driving results. Excel in curriculum development, training delivery, and performance evaluation. Known for reliability and adaptability in dynamic environments. Strong communication and leadership skills foster productive and motivated team.
Overview
5
5
years of professional experience
Work History
Process Trainer
Vcustomer Phil. Techmahindra
09.2022 - Current
- Ensuring that employees are well-equipped to handle their tasks efficiently.
- Conducting training sessions for new employees to familiarize them with the processes, systems, and protocols of the organization.
- Creating comprehensive training programs and materials that cover all aspects of the process, including best practices and compliance requirements.
- Delivered robust training courses via classroom and e-learning programs.
- Communicated with sales team to maintain firm grasp of training requirements.
- Streamlined training modules for increased trainee comprehension and retention.
Customer Care Representative
Transcom Philippines
03.2020 - 02.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Online English Tutor
TalkStation
04.2019 - 11.2019
- Taught Korean students English language skills.
- Prepared and conducted daily online lessons.
- Assisted students in improving pronunciation, grammar, and vocabulary.
- Monitored progress and gave regular feedback.
Education
BSED - English
University of San Agustin
Iloilo City04-2019
Skills
- Effective Communication
- Critical Thinking
- Teamwork
- Time Management
- Problem Solving
- Train-the-trainer
- Instructional strategies
- Training delivery
LANGUAGES
English (Fluent)
Timeline
Process Trainer
Vcustomer Phil. Techmahindra
09.2022 - Current
Customer Care Representative
Transcom Philippines
03.2020 - 02.2022
Online English Tutor
TalkStation
04.2019 - 11.2019
BSED - English
University of San Agustin
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