Salwa Ahmed
Summary
Experienced and efficient bilingual aide with over 15 years of dedicated service in providing comprehensive support and advocacy to bilingual families. Skilled in translation, customer service, and program development, with a track record of improving access to social services and facilitating better communication between schools and bilingual parents/guardians. Proficient in Microsoft Office and fluent in Arabic, committed to leveraging skills and experience to make a positive impact in the lives of those served.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Arabic Bilingual Aide
Wright Elementary School
11.2022 - Current
- Provided comprehensive support and advocacy services to bilingual families, ensuring their needs were met
- Assisted families in navigating social service systems by providing information, referrals, and resources in both English and [Second Language]
- Advocated for the rights of bilingual families within educational institutions, healthcare facilities, and community organizations
- Developed culturally sensitive programs and workshops to address the unique challenges faced by bilingual families
- Collaborated with community partners to organize events promoting cultural diversity and inclusivity
- Facilitated communication between parents/guardians and school personnel to ensure effective parent-teacher relationships
- Translated important documents such as consent forms, educational materials, and legal documents for bilingual families
- Conducted home visits to assess family needs, provide counseling services, and offer guidance on parenting techniques
- Supported families in crisis situations by connecting them with appropriate resources such as shelters or counseling services
- Maintained accurate records of client interactions, progress notes, and service plans in compliance with agency guidelines
- Increased access to social services for XX number of bilingual families through effective advocacy efforts
- Improved communication between schools and XX number of bilingual parents/guardians resulting in increased parental involvement
- Reduced language barriers for XX number of clients by providing translation services during critical appointments
Arabic Interpreter
Asian American Community Services
03.2019 - Current
- Provided accurate and professional interpretation services between healthcare providers and non-English speaking patients
- Interpreted medical terminology, procedures, and instructions to ensure clear communication and understanding
- Assisted in the translation of medical documents such as patient records, consent forms, and discharge instructions
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations
- Collaborated with healthcare team members to facilitate effective communication during appointments, consultations, and procedures
- Managed a high volume of interpretation requests while maintaining attention to detail and accuracy
Community Interpreter
Cross Thread Solutions LLC
11.2016 - Current
- WORKING AS A TRANSLATOR FROM ARABIC TO ENGLISH TO THE SOCIAL WORKER AT SCHOOLS TO EVALUATE Special needs Arabic speakers kids
- Provided interpretation services for clients in various settings, including conferences, meetings, and legal proceedings
- Translated spoken or written language into target language with accuracy and cultural sensitivity
- Interpreted complex technical terminology and jargon to facilitate effective communication between parties
- Maintained confidentiality of sensitive information during interpreting assignments
Community Liaison
Festa
05.2014 - Current
- As an Arabic / english speaker I'm helping the families through the organization resources to pay their bills, apply for a job, join the ESL program, legal clinic and solve any problem with the language
- Developed and implemented outreach strategies to engage diverse populations within the community
- Coordinated volunteer recruitment efforts, resulting in a team of XX dedicated individuals
- Planned and executed successful community events, attracting an average of XX attendees per event
- Created educational materials on important issues affecting the community, increasing awareness by XX%
- Established strong relationships with key influencers in the community to gain support for initiatives
- Implemented a neighborhood watch program, reducing crime rates by XX% within six months
Substitute Secretary / Community Liaison
Hilliard City Schools
12.2019 - 11.2021
- Communicate with parents to provide them with all the instructions and updates from schools via email or making calls, provide the teachers with the students feedback and answer any questions related to the middle east cultures, schedule the conferences and parents meetings, provide some families with resources that can help them and their child financially
- Translate the district instructions and events to Arabic
- Managed front desk operations, including answering phones, greeting visitors, and directing inquiries to appropriate staff members
- Maintained accurate student attendance records and generated daily reports for administrative use
- Assisted in the coordination of school events such as parent-teacher conferences and open houses
- Handled confidential student information with utmost discretion and ensured compliance with privacy regulations (e.g., FERPA)
- Scheduled appointments for students, parents, and teachers, effectively managing calendars to accommodate multiple requests
- Prepared correspondence, memos, and other documents for distribution within the school community
- Collaborated with teachers to update classroom materials such as bulletin boards and display cases
- Managed inventory of office supplies by monitoring stock levels and placing orders when necessary
- Created a streamlined filing system that improved accessibility to important documents while maintaining confidentiality
- Coordinated transportation arrangements for field trips, ensuring all necessary permissions were obtained from parents/guardians
- Provided administrative support during standardized testing periods by organizing test materials and coordinating proctors' schedules
- Responded promptly to email inquiries from parents regarding school policies, procedures, or student-related matters
Administrative Associate (Foreclosure Specialist II)
JPMorgan Chase Bank
01.2011 - 06.2013
- Manage all administration functions for completing claims filed to investors/insurers
- -Maintain a production tracking sheet, including updating systems to reflect document completion
- -Research the history of a loan and approving payments to associations before, during, and after the foreclosure process
- -Verify plaintiff name and document contents ensuring that quality metrics are consistently met
- -Enter information on foreclosure documents such as name, title, state and county against core mortgage systems to ensure that all contents of the documents are accurate
- - Completed execution of 3858 loans in the database from 2012 to present
Foreclosure Specialist
JPMorgan Chase
05.2010 - 05.2013
- Counsel school-age children
- -Lead activities that promote safety enhance summer fun, improve the learning experience, writing, reading and listening
- - Chaperon field trips-prepare Parents reports
- Managed a portfolio of XX foreclosure cases, ensuring compliance with all legal requirements and timelines
- Collaborated with attorneys to prepare and file necessary legal documents for foreclosure proceedings
- Conducted thorough research and analysis on property titles, liens, and encumbrances to determine the validity of foreclosure actions
- Negotiated repayment plans with delinquent borrowers to avoid foreclosure whenever possible
- Coordinated property inspections and appraisals to assess condition and value for potential sale or auction
- Worked closely with real estate agents to market foreclosed properties and facilitate their sale within specified timeframes
- Responded promptly to inquiries from borrowers, attorneys, court officials, and other stakeholders regarding the status of foreclosure cases
- Performed title searches to identify any outstanding mortgages or liens that could affect the outcome of a foreclosure action
- Prepared detailed reports on the progress of each foreclosure case for management review
- Ensured compliance with state laws governing foreclosures throughout every stage of the process
- Attended court hearings as required in order to represent the company's interests in contested foreclosures
History teacher
Al kholafaa al rashdeen intermediate school for boys
09.2000 - 07.2008
- Company Overview: Ministry of Education Port Said, Egypt
- -Taught History and Geography in English and Arabic
- -Responsible for leading educational activities 12-16 year-old students, including interactive software, basic reading and writing skills
- -Responsible for assisting with all other classrooms and administrative duties
- Helped students raise their grades from 70% to 90% 2005 to 2009
- -Participated in staff recruitment, hiring, training, and scheduling
- -Supervised the Front Desk staff
- Developed and implemented engaging lesson plans that aligned with state curriculum standards
- Utilized a variety of teaching methods, including lectures, discussions, and multimedia presentations, to cater to different learning styles
- Facilitated class discussions on historical events and encouraged critical thinking skills among students
- Created and administered assessments to evaluate student understanding of course material
- Provided individualized support to struggling students through one-on-one tutoring sessions
- Collaborated with colleagues to develop interdisciplinary projects that integrated history with other subjects
- Organized field trips to historical sites and museums to enhance students' understanding of the subject matter
- Implemented technology tools such as interactive whiteboards and educational software in the classroom
- Maintained accurate records of student attendance, grades, and performance evaluations
- Participated in professional development workshops to stay updated on new teaching methodologies and resources
- Improved overall student test scores by XX% through targeted instruction strategies
- Increased student engagement by implementing interactive activities during lessons resulting in a XX % decrease in disciplinary issues
- Received positive feedback from XX% of parents during parent-teacher conferences for fostering a love for history in their children
- Served as faculty advisor for the school's History Club, organizing guest speakers and coordinating club activities
- Led after-school study groups for advanced placement (AP) history students preparing for exams
- Contributed articles on innovative teaching practices to educational publications
- Mentored new teachers by providing guidance on curriculum development and classroom management techniques
- Designed unit plans that incorporated primary sources such as letters, diaries, maps, etc
- Collaborated with the school librarian to develop a collection of historical fiction and non-fiction books for student use
- Utilized online platforms such as Google Classroom to facilitate virtual discussions and assignments during remote learning periods
- Provided guidance to students in selecting appropriate sources for research projects
- Ministry of Education Port Said, Egypt
Education
Bachelor of Arts - ESL Education and social studies
Suez Canal University (Port Said University)
09.1992
Skills
- Data Entry
- Editing & Proofreading
- Executive Office Management
- Confidential Correspondence & Data
- Correspondence & Presentations
- Problem Solving
- Planning & Scheduling
- Efficiency Improvements
- Reception Duties
- Written & Verbal Communication
- Details Oriented
- Cultural sensitivity
- Document translation
- Social services navigation
- Family advocacy
- Interpretation services
- Parent engagement
- Bilingual communication
- Event coordination
- Child education support
- Effective collaboration
- Conflict resolution
- Patience and empathy
- Collaborative teamwork
- Student engagement
- Instructional support
- Language instruction
- Translation proficiency
- Assessment administration
- Interpretation expertise
- Fluent communication
- Parent-teacher liaison
- Verbal expression
- Written expression
- Cross-cultural design
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Insurance claims processing
- Reliability
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Team building
- Self motivation
- Excel spreadsheets
- Written communication
- Document scanning
- Problem-solving aptitude
- Process improvement
- Calendar management
- Professional demeanor
- Administrative support
- Interpersonal communication
Certification
- Teaching Certification
- First Aid Certification
- CPR Certification
- Substitute Teaching Certification
- Driver's License
Groups
First Community Church, Member and Interpreter and Liaison, 12/01/15, Present, As a connector between the group and refugees, I assist ESL teachers in grasping the communication needs of the refugees and aid them in developing an appropriate curriculum for each level., Additionally, I support refugees in their job search by helping them fill out applications, apply for positions, and providing them with necessary resources.
Courses
- Privacy Awareness / IT Risk Awareness / Anti-Money Laundering Training Program / Servicing and Default Management - Writing skills, 2011-2013
- Studied In the Modern Languages Department, St. Margareta's School of Scotland, 10/01/97
- Studied Teaching Methods; Management and Resources, Whit Burn Academy Modern Languages, 09/01/97
- Teacher Development - English as a Foreign Language, Moray House Institute of Education, Heriot-Watt University, UK
Willing To Relocate
- Columbus, OH
- Upper Arlington, OH
- Dublin, OH
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Arabic Bilingual Aide
Wright Elementary School
11.2022 - Current
Substitute Secretary / Community Liaison
Hilliard City Schools
12.2019 - 11.2021
Arabic Interpreter
Asian American Community Services
03.2019 - Current
Community Interpreter
Cross Thread Solutions LLC
11.2016 - Current
Community Liaison
Festa
05.2014 - Current
Administrative Associate (Foreclosure Specialist II)
JPMorgan Chase Bank
01.2011 - 06.2013
Foreclosure Specialist
JPMorgan Chase
05.2010 - 05.2013
History teacher
Al kholafaa al rashdeen intermediate school for boys
09.2000 - 07.2008
Bachelor of Arts - ESL Education and social studies
Suez Canal University (Port Said University)
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