Salwa Al-Dasouqi
Coral Springs
Summary
Compassionate and detail-oriented professional with a master's degree in Criminal Justice, specializing in Child Behavior. Over 4 years of hands-on experience working with children diagnosed with autism. Proven track record in behavior analysis, data management, and creating individualized care plans. Demonstrated ability to effectively manage challenging behaviors and thrive in diverse, multidisciplinary environments. Committed to supporting and enhancing the well-being of individuals with special needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavior Analysis Inc
07.2020 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Customer Service Representative
Central BDC
02.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Manager on Duty
Kwik Stop
06.2017 - 01.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Wet Seal Clothing Store
11.2013 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
MASTERS - Criminal Justice
NOVA SOUTHEASTERN UNIVERSITY
Davie, FL06.2024
B.A. - Criminal Justice
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, FL08.2019
High School Diploma -
CORAL SPRINGS HIGH SCHOOL
Coral Springs, FL06.2015
Skills
- Punctuality
- Enthusiastic Attitude
- Confidence
- Proficient Writing Abilities
- Social skills development
- Behavior intervention plans
- Natural environment training
- Collaboration with professionals
Certification
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- CPR/AED Certification
Timeline
Registered Behavior Technician
Behavior Analysis Inc
07.2020 - Current
Customer Service Representative
Central BDC
02.2019 - 06.2020
Manager on Duty
Kwik Stop
06.2017 - 01.2019
Sales Associate
Wet Seal Clothing Store
11.2013 - 03.2015
B.A. - Criminal Justice
FLORIDA ATLANTIC UNIVERSITY
High School Diploma -
CORAL SPRINGS HIGH SCHOOL
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- CPR/AED Certification
MASTERS - Criminal Justice
NOVA SOUTHEASTERN UNIVERSITY
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